Guest Services Ambassador

Crossroads Hotel, situated in the vibrant city of Kansas City, Missouri, is a beautifully renovated establishment that merges two iconic buildings into a community-driven hotel experience. Boasting 131 luxuriously appointed rooms and several elegantly designed event spaces, the Crossroads Hotel prides itself on blending historical charm with modern sophistication. Guests visiting the hotel can enjoy a variety of amenities including an intimate and contemporary Italian dining experience at Lazia, a lively lobby cocktail bar featuring antipasto, and a rooftop beer garden offering stunning views coupled with an engaging social atmosphere. Recognized with prestigious accolades such as "A Very Special Stay" MICHELIN Key for 2024 and 2025 and ranked #13 Hotel Brand by Travel + Leisure, the hotel reflects a commitment to excellence and a unique hospitality experience.

The Crossroads Hotel is now seeking a dedicated Guest Services Ambassador to join their passionate team of hotel ambassadors. Reporting directly to the Director of Hotel Operations, this full-time, non-exempt position offers flexible availability. The successful candidate will become part of a respectful and progressive environment that values the unique contributions of every team member. This role provides the opportunity to be involved in a dynamic setting where creativity and passion are strongly encouraged and supported. The Guest Services Ambassador plays a pivotal role in elevating guest experiences by combining outstanding service with meticulous attention to detail. They are a key player in delivering personalized hospitality that surprises and inspires guests, helping to maintain the hotel’s reputation as a luxurious and community-focused destination.

The ideal candidate is someone with a perfectionist nature who believes that any task worth doing is worth doing well. This individual rejects ordinary service experiences and instead embraces energetic, spontaneous, and exceptional customer interactions. Genuine yet polished, they are comfortable breaking from convention to build memorable and distinctive guest engagements. They obsess over the fine details (the Science) while also crafting the overall ambiance and presentation (the Art) of the guest experience. Working at Crossroads means contributing to a hotel that values diversity, equity, and inclusion, fostering a strong sense of belonging among all employees. The company proudly operates as an Equal Opportunity Employer committed to creating an equitable and inclusive work environment where all employees can thrive and express pride in their identity and heritage.

Employment benefits for the Guest Services Ambassador position include a competitive pay rate of $18 per hour, paid vacation, sick time, and holidays, as well as 50% off food while dining as a guest and reduced room rates at sister hotels. The Crossroads Hotel also offers employees access to affordable group rates for medical, dental, vision, and pet insurance. Additionally, they provide paid time off for volunteering in community causes, reinforcing their commitment to social responsibility and employee well-being. This role is ideal for candidates who want to be part of an award-winning hotel that respects individual talents and contributes meaningfully to its community and guests.