Guest Services Ambassador

SSA is a respected hospitality company that has been a trusted partner to cultural attractions for over 50 years. The company specializes in creating exceptional guest experiences by integrating admissions, culinary, and retail operations with innovative strategies and human connections. SSA's unique approach, known as 452 Hospitality, emphasizes three core pillars: people, innovation, and operational intelligence, which together allow the organization to craft memorable moments for guests while supporting its partners' missions and communities. SSA is committed to fostering an inclusive workplace culture that promotes diversity, equity, inclusion, and belonging, and takes a proactive role in sustainability and community engagement. The company operates across various locations in the United States including Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C., and Colorado, adhering to local employment laws including paid sick leave policies and fair hiring practices.

This role is for a Rides Operator - Guest Services Ambassador at Zoo Boise, overseen by the Food & Beverage Manager or Guest Service Manager. The position focuses on operating a carousel attraction, ensuring guest safety, and delivering high-quality service. The successful candidate will play a key role in creating a seamless and enjoyable experience for guests by performing standardized guest service steps, adhering strictly to safety and operational procedures, and maintaining a clean and organized work environment. Ideal candidates will excel in interpersonal communication, problem-solving, and the ability to stay composed and flexible in a dynamic, fast-paced environment. Responsibilities include assisting guests, including children, with accessing the carousel ride safely, promptly responding to guest inquiries and concerns, and ensuring the ride operates smoothly at all times. The role demands a friendly and approachable demeanor, effective communication with team members, and a commitment to uphold company policies and health and safety standards. The position requires the ability to stand stationary for the duration of shifts and work varied hours, including nights, weekends, and holidays. Compensation includes eligibility for overtime pay and participation in various employee benefit programs, such as on-demand pay access, meal plans, employee discounts, a 401(k) plan with company matching, tuition discounts, bereavement leave, holiday pay at 1.5 times the regular rate on Christmas and Thanksgiving, and paid sick leave in accordance with local laws. SSA Holdings and its affiliated companies uphold equal opportunity employment policies, prioritizing inclusivity and diversity in recruitment and workforce practices.