Guest Services Agents - Valet Services

Crescent Hotels & Resorts is a renowned hospitality company dedicated to delivering exceptional guest experiences across its managed properties in North America. With a strong emphasis on associate well-being and growth, Crescent Hotels & Resorts fosters a culture where team members are encouraged to bring their authentic selves to work every day. The company prides itself on creating a supportive and inclusive environment that celebrates diversity and promotes continuous personal and professional development. From health and wellness programs to best-in-class learning opportunities, Crescent Hotels & Resorts invests in its associates to empower them throughout their career journeys. Through its commitment to excellence, Crescent Hotels & Resorts continues to be a leader in the hospitality industry, known for its high standards and exceptional service.

The Guest Services team at Crescent Hotels & Resorts plays a vital role in shaping the first and lasting impressions for guests, serving as the face of the company’s hospitality. This role is dynamic, requiring courteous and attentive interaction with guests alongside efficient operational support. Responsibilities include greeting guests during arrival and departure, safely parking and retrieving vehicles, assisting with luggage and personal belongings, and offering information about hotel amenities and local attractions. The position demands a mix of customer service, physical activity, and teamwork, ensuring guests experience both comfort and professionalism throughout their stay. Crescent Hotels & Resorts offers competitive wages ranging from $16.00 to $20.00 per hour, along with shared tip pools and automatic gratuities, adding significant earning potential.

Employees in this role benefit from a comprehensive benefits package that includes eligibility for health plans for both associates and their families, 401K matching for eligible team members, and flexible scheduling designed to accommodate personal commitments. Additionally, associates enjoy travel perks such as discounts at Crescent-managed properties across North America and hotel room discounts at Marriott brand locations worldwide. Crescent Hotels & Resorts encourages applicants who are strong communicators with a professional and friendly demeanor and who are capable of performing the physical demands required. Valet duties require a valid driver’s license and a clean driving record, with a preference for those able to operate both automatic and manual transmission vehicles.

Beyond job responsibilities, the company is committed to fostering an inclusive workplace, embracing diversity, equity, and open dialogue around these core values. This commitment creates a respectful and collaborative culture that enhances the overall work experience for all team members. As an equal opportunity employer, Crescent Hotels & Resorts actively supports veterans and individuals with disabilities, ensuring fairness and equal access to opportunities. The guest services role is an integral part of the company’s mission to shine bright by offering unmatched hospitality and memorable guest experiences, making it an exciting opportunity for those who thrive in a fast-paced, customer-focused environment.