Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $18.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
flexible schedule
Job Description
Legends Global is a leader in the management of privately managed public assembly facilities, specializing in delivering top-tier services to ensure seamless and secure event experiences. This company stands at the forefront of venue management, offering unparalleled expertise in maintaining safe, efficient, and enjoyable environments for attendees, staff, and clients alike. With a strong commitment to customer satisfaction and operational excellence, Legends Global actively seeks dedicated professionals to join their dynamic team at the iconic Salt Palace Convention Center in Salt Lake City, Utah.
The company prides itself on fostering a work culture that values safety, teamwork, and proactive customer service. As a part-time Guest Services Agent, you will play a critical role in upholding these standards within one of the busiest conventions and events venues in the region. This role reports directly to the Director of Guest Services and operates within the Guest Services Department. As an hourly, non-exempt employee, the position offers a wage of $18 per hour and includes a variable schedule that may include weekends, evenings, and overnight shifts to accommodate the diverse scheduling needs of event operations.
As a Guest Services Agent at Legends Global/Salt Palace Convention, your primary responsibility is to ensure the safety, security, and comfort of all attendees and staff throughout the venue. This entails patrolling the premises on foot, monitoring security cameras, and enforcing venue regulations diligently. You will be the first line of defense against unauthorized access, helps deter potential issues through vigilant observation, and quickly responds to any emergencies or incidents that may occur. Attention to detail and the ability to work independently and responsibly are crucial for success in this role. The position demands physical stamina to perform activities including heavy lifting, climbing, and extensive walking, with the required ability to carry loads up to 75 pounds and work outdoors under various weather conditions.
Beyond security functions, the Guest Services Agent is a key ambassador for Legends Global with direct interactions spanning from management and coworkers to clients, exhibitors, and attendees. Effective communication skills are essential, encompassing telephone etiquette and proficiency in email and text communications. The agent must also demonstrate dependability, teamwork, and a strong customer service orientation. The role includes maintaining detailed incident reports, handling communications via multi-channel radios, and securing the venue during and after business hours.
This position offers valuable experience in a fast-paced, event-driven environment, ideal for individuals seeking to develop skills in security services, guest relations, and emergency response. Legends Global is committed to providing reasonable accommodations for individuals with disabilities, promoting a safe and inclusive workplace where everyone can contribute and thrive. Furthermore, the company maintains an equal opportunity employment policy, encouraging applications from women, minorities, individuals with disabilities, and protected veterans. Joining Legends Global as a Guest Services Agent means becoming part of a reputable organization that values excellence, safety, and diversity while providing competitive pay and flexible hours suited to your lifestyle.
The company prides itself on fostering a work culture that values safety, teamwork, and proactive customer service. As a part-time Guest Services Agent, you will play a critical role in upholding these standards within one of the busiest conventions and events venues in the region. This role reports directly to the Director of Guest Services and operates within the Guest Services Department. As an hourly, non-exempt employee, the position offers a wage of $18 per hour and includes a variable schedule that may include weekends, evenings, and overnight shifts to accommodate the diverse scheduling needs of event operations.
As a Guest Services Agent at Legends Global/Salt Palace Convention, your primary responsibility is to ensure the safety, security, and comfort of all attendees and staff throughout the venue. This entails patrolling the premises on foot, monitoring security cameras, and enforcing venue regulations diligently. You will be the first line of defense against unauthorized access, helps deter potential issues through vigilant observation, and quickly responds to any emergencies or incidents that may occur. Attention to detail and the ability to work independently and responsibly are crucial for success in this role. The position demands physical stamina to perform activities including heavy lifting, climbing, and extensive walking, with the required ability to carry loads up to 75 pounds and work outdoors under various weather conditions.
Beyond security functions, the Guest Services Agent is a key ambassador for Legends Global with direct interactions spanning from management and coworkers to clients, exhibitors, and attendees. Effective communication skills are essential, encompassing telephone etiquette and proficiency in email and text communications. The agent must also demonstrate dependability, teamwork, and a strong customer service orientation. The role includes maintaining detailed incident reports, handling communications via multi-channel radios, and securing the venue during and after business hours.
This position offers valuable experience in a fast-paced, event-driven environment, ideal for individuals seeking to develop skills in security services, guest relations, and emergency response. Legends Global is committed to providing reasonable accommodations for individuals with disabilities, promoting a safe and inclusive workplace where everyone can contribute and thrive. Furthermore, the company maintains an equal opportunity employment policy, encouraging applications from women, minorities, individuals with disabilities, and protected veterans. Joining Legends Global as a Guest Services Agent means becoming part of a reputable organization that values excellence, safety, and diversity while providing competitive pay and flexible hours suited to your lifestyle.
Job Requirements
- High school diploma or equivalent
- Must be at least 21 years of age
- Must pass a pre-employment background check
- Prior security experience preferred
- Good customer service skills including telephone etiquette email and text communications
- Dependable team-oriented and customer service oriented
- Strong attention to detail with the ability to manage self independently
- Ability to interact with people on all levels such as management co-workers clients exhibitors and attendees
Job Qualifications
- High school diploma or equivalent
- Must be at least 21 years of age
- Good customer service skills including telephone etiquette email and text communications
- Dependable team-oriented and customer service oriented
- Strong attention to detail with the ability to manage self independently
- Ability to interact with people on all levels such as management co-workers clients exhibitors and attendees
Job Duties
- Ensures the safety and protection of attendees and staff within the venue
- Observes and identifies possible unauthorized visitors and takes measures to correct situations
- Enforces all venue regulations and procedures
- Responds to medical or incidental emergencies and completes any necessary incident reports or collecting witness statements
- Helps maintain round-the-clock surveillance of the venue both by on foot patrols and oversight of the venue security cameras
- Helps maintain records of problem personnel and/or incidents on venue property
- Secures venue outside business hours and keeps records of after-hours access
- Uses and monitors multi-channel radio and communication system to relay information and maintains communications center
- Monitors recording and video surveillance equipment
- Perform other duties or special projects as needed
Job Criteria
Experience
No experience required
Job Location
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