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Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $19.29
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) matching
Wellness Support
Life insurance
Disability Coverage
Savings accounts
tuition aid
Travel and lodging perks
Job Description
Located in the heart of Denver, Colorado, our hotel is steeped in history and elegance. The establishment is uniquely housed in the iconic Colorado National Bank building, a magnificent Neoclassical landmark constructed from the same Colorado Yule Marble as the Lincoln Memorial. This historic setting offers a stunning three-story atrium adorned with original Allen Tupper True murals along with exquisite original bank vaults now transformed into distinctive meeting spaces. Our hotel seamlessly blends rich historical heritage with modern hospitality and comfort, establishing itself as a premier destination for travelers visiting Denver.
As a Guest Service Agent, you will be... Show More
As a Guest Service Agent, you will be... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hotel front desk or guest service preferred
- Strong customer service and communication skills
- Proficiency in property management systems and Microsoft Office
- Ability to handle cash and perform basic bookkeeping tasks
- Excellent problem-solving skills
- Strong organizational skills
- Ability to work independently
- Availability to work flexible hours including evenings, weekends, and holidays
- Ability to stand and walk for extended periods
- Ability to occasionally lift up to 10 pounds
Job Qualifications
- Previous experience in a hotel front desk or guest service role preferred
- Strong customer service and communication skills to interact effectively with guests and staff
- Proficiency in using property management systems and basic office software such as Word and Excel
- Ability to handle cash transactions and perform basic bookkeeping tasks
- Excellent problem-solving abilities to resolve guest issues efficiently
- Strong organizational skills with attention to detail in managing guest reservations and records
- Ability to work independently and follow established hotel policies and procedures
Job Duties
- Greet, register, and assign rooms to guests upon their arrival
- Verify guest credit and establish payment methods for accommodation
- Keep accurate records of room availability and guest accounts using property management systems
- Compute bills, collect payments, and make change for guests
- Perform basic bookkeeping tasks, such as balancing cash accounts
- Issue room keys and provide necessary instructions to bell attendants
- Review accounts and charges with guests during the check-out process
- Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems
- Transmit and receive guest messages using telephones or switchboards
- Coordinate with housekeeping and maintenance staff to address guest-reported issues
- Make and confirm reservations for guests
- Answer inquiries about hotel services, nearby dining, shopping, and entertainment options
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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