Guest Services Agent- Part- Time

Fort Lee, NJ, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $20.00 - $22.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Complimentary Chelsea Piers fitness membership

Participation in 401k program

Free daily staff meal

Pre-tax transit program

Job Description

Chelsea Piers is a premier sports and entertainment complex located in New York City, offering a diverse range of athletic, recreational, and event spaces designed to provide outstanding experiences for visitors and guests. Recognized as a leading venue for sports, corporate events, weddings, and social gatherings, Chelsea Piers is committed to delivering exceptional customer service and maintaining a safe, welcoming environment for all patrons. The establishment boasts state-of-the-art facilities, providing an ideal setting for both professional and personal events, while emphasizing convenience, safety, and guest satisfaction throughout each visit.

The Guest Services Agent plays a critical role in shap... Show More

Job Requirements

High school diploma or equivalent
Prior experience in hospitality or front service preferred
Knowledge of black car, valet and bus industries preferred
Minimum one year customer service experience
Strong communication skills including English proficiency
Ability to work flexible hours including evenings and weekends
Must be able to lift and carry up to 50 pounds
Ability to multitask and work under pressure
Valid driver’s license if driving duties apply
Ability to operate computer software such as Microsoft Office
Ability to maintain punctual attendance

Job Qualifications

High school graduate or equivalent preferred
Prior hospitality or events front service experience preferred
Good working knowledge of the black car, valet and bus industries preferred
One-year customer service or customer contact in an equivalent position preferred
Strong organizational skills
Excellent verbal and written communication skills including ability to read, write, and speak the English language
Must be able to work under pressure and meet deadlines while maintaining a positive attitude
Ability to respond quickly to situations and provide strong problem-solving skills
Excellent diction to be understood clearly on the telephone with a warm, friendly, welcoming and cheerful voice
Strong administrative and computer skills including knowledge of Microsoft Office products specifically Word, Excel, and Teams
Able to work flexible schedule in order to accommodate business levels
If driver license acquired, must ensure safe driving and transport of supplies and products and adhere to annual driver license background checks

Job Duties

Welcome all guests with a smile and enthusiasm during events
Provide assistance to any requests for guests and clients
Answer all phone calls and transfer calls to the appropriate extensions
Assist guests with valet parking, shuttle bus service and car service needs during events
Consolidate packages and coordinate pickups for items for each event
Coordinate guest parking including supervision of valet staff, bus and black car drivers
Work closely with Chelsea Piers Guest Services Staff with regards to parking and transportation needs to include safety measures are met for all

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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