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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Work-life balance
Job Description
Hendrick Acura is a distinguished automotive dealership located at 6824 E. Independence Blvd, Charlotte, North Carolina. As part of the reputable Hendrick Automotive Group, this dealership specializes in providing premium Acura vehicles alongside exceptional customer service in the Charlotte area. Renowned for its commitment to customer satisfaction, Hendrick Acura embodies a culture where quality, integrity, and professionalism are paramount. The dealership boasts a comprehensive range of new and pre-owned Acura models, supported by a skilled team dedicated to delivering tailored automotive solutions to a diverse clientele.
Hendrick Acura is currently seeking a Guest Services Representative to join their sales department a... Show More
Hendrick Acura is currently seeking a Guest Services Representative to join their sales department a... Show More
Job Requirements
- High school diploma
- Previous customer service experience
- Intermediate skills in Microsoft Office
- Ability to learn dealership management software
- Effective verbal and written communication skills
- Regular and predictable attendance including evenings, weekends and holidays
- Physical ability to walk, stand, sit, talk and hear frequently
- Ability to handle clerical and administrative tasks
- Ability to follow company policies and safety regulations
- Strong reasoning and math ability
Job Qualifications
- High school diploma
- Up to three years of relevant customer service experience
- Excellent interpersonal and communication skills
- Strong organizational skills
- Intermediate proficiency in Microsoft Office products
- Ability to learn dealership management systems and web-based applications
- Ability to understand and follow instructions
- Ability to communicate effectively with customers and team members
Job Duties
- Performs opening and closing guest services procedures
- Answers incoming phone calls in a courteous, prompt, and professional manner
- Directs phone calls to the appropriate person
- Takes accurate messages
- Directs customers to the appropriate person or department
- Manages the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log
- Tracks and filters all incoming calls and takes messages
- Communicates effectively with Guest Services Manager and Greeters
- Reconciles and updates data entry with dealership software
- Produces daily reports including daily update and performance metric reports
- Walks around the showroom hourly to offer refreshments to guests
- Provides a warm, positive and happy environment for guests, their children and fellow teammates
- Helps maintain a clean and comfortable environment
- Provides new hire customer management training when requested
- Maintains CSI at or above company standards
- Maintains an organized, clean and safe work area
- Participates in required training
- Records all hours worked accurately in company timekeeping system
- Follows safeguards rules and regulations
- Demonstrates the company's core values
- Complies with company policies and procedures
- Observes all federal, state, local and company safety rules and regulations in the performance of duties
- Performs other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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