Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Work-life balance
Job Description
Hendrick Acura is a distinguished automotive dealership located at 6824 E. Independence Blvd, Charlotte, North Carolina. As part of the reputable Hendrick Automotive Group, this dealership specializes in providing premium Acura vehicles alongside exceptional customer service in the Charlotte area. Renowned for its commitment to customer satisfaction, Hendrick Acura embodies a culture where quality, integrity, and professionalism are paramount. The dealership boasts a comprehensive range of new and pre-owned Acura models, supported by a skilled team dedicated to delivering tailored automotive solutions to a diverse clientele.
Hendrick Acura is currently seeking a Guest Services Representative to join their sales department administrative team. This role is pivotal in shaping the first impressions of guests who visit the dealership, ensuring a friendly and welcoming environment. The Guest Services Representative is responsible for managing and organizing the flow of customer traffic and facilitating key administrative tasks that support the sales process through meticulous record-keeping and the production of important sales metrics reports. Although this role does not involve direct supervisory responsibilities, it plays an integral part in maintaining efficient communication channels, both internally and with customers.
The responsibilities of a Guest Services Representative at Hendrick Acura involve a variety of dynamic and essential duties. These include performing opening and closing procedures to ensure smooth daily operations, managing the reception area with professionalism by answering phone calls promptly and directing them appropriately, and keeping detailed logs such as loaner agreements, dealer plates, and gas card usage. Moreover, this individual is tasked with producing daily performance reports and maintaining an organized, clean workspace to uphold the dealership's standards.
Hendrick Acura values strong interpersonal skills, which are necessary for effectively engaging with guests, employees, and management to foster a positive and supportive dealership atmosphere. The role also involves routine showroom engagement, including offering refreshments and ensuring a comfortable environment for guests and their families. Additionally, the position demands adherence to company policies, federal and state safety regulations, and upholding the core values that Hendrick Acura embodies—servant leadership, teamwork, integrity, customer enthusiasm, passion for winning, accountability, and continuous improvement.
Ideal candidates should possess at least a high school diploma and have up to three years of customer service experience. Proficiency with Microsoft Office and the ability to quickly learn dealership management systems are essential for success in this role. Effective communication skills, both verbal and written, organizational capabilities, and physical ability to perform required tasks such as standing, walking, and talking frequently are also critical. The role requires reliable attendance, with shifts possibly including evenings, weekends, and holidays.
Joining Hendrick Acura means becoming part of an esteemed company that encourages diversity and equal opportunity. The dealership prides itself on fostering an inclusive workplace that supports veterans, women, minorities, and individuals with disabilities. Employees enjoy a supportive environment focused on continuous learning and professional growth, aligned with Hendrick's tradition of excellence in the automotive industry.
Hendrick Acura is currently seeking a Guest Services Representative to join their sales department administrative team. This role is pivotal in shaping the first impressions of guests who visit the dealership, ensuring a friendly and welcoming environment. The Guest Services Representative is responsible for managing and organizing the flow of customer traffic and facilitating key administrative tasks that support the sales process through meticulous record-keeping and the production of important sales metrics reports. Although this role does not involve direct supervisory responsibilities, it plays an integral part in maintaining efficient communication channels, both internally and with customers.
The responsibilities of a Guest Services Representative at Hendrick Acura involve a variety of dynamic and essential duties. These include performing opening and closing procedures to ensure smooth daily operations, managing the reception area with professionalism by answering phone calls promptly and directing them appropriately, and keeping detailed logs such as loaner agreements, dealer plates, and gas card usage. Moreover, this individual is tasked with producing daily performance reports and maintaining an organized, clean workspace to uphold the dealership's standards.
Hendrick Acura values strong interpersonal skills, which are necessary for effectively engaging with guests, employees, and management to foster a positive and supportive dealership atmosphere. The role also involves routine showroom engagement, including offering refreshments and ensuring a comfortable environment for guests and their families. Additionally, the position demands adherence to company policies, federal and state safety regulations, and upholding the core values that Hendrick Acura embodies—servant leadership, teamwork, integrity, customer enthusiasm, passion for winning, accountability, and continuous improvement.
Ideal candidates should possess at least a high school diploma and have up to three years of customer service experience. Proficiency with Microsoft Office and the ability to quickly learn dealership management systems are essential for success in this role. Effective communication skills, both verbal and written, organizational capabilities, and physical ability to perform required tasks such as standing, walking, and talking frequently are also critical. The role requires reliable attendance, with shifts possibly including evenings, weekends, and holidays.
Joining Hendrick Acura means becoming part of an esteemed company that encourages diversity and equal opportunity. The dealership prides itself on fostering an inclusive workplace that supports veterans, women, minorities, and individuals with disabilities. Employees enjoy a supportive environment focused on continuous learning and professional growth, aligned with Hendrick's tradition of excellence in the automotive industry.
Job Requirements
- High school diploma
- Previous customer service experience
- Intermediate skills in Microsoft Office
- Ability to learn dealership management software
- Effective verbal and written communication skills
- Regular and predictable attendance including evenings, weekends and holidays
- Physical ability to walk, stand, sit, talk and hear frequently
- Ability to handle clerical and administrative tasks
- Ability to follow company policies and safety regulations
- Strong reasoning and math ability
Job Qualifications
- High school diploma
- Up to three years of relevant customer service experience
- Excellent interpersonal and communication skills
- Strong organizational skills
- Intermediate proficiency in Microsoft Office products
- Ability to learn dealership management systems and web-based applications
- Ability to understand and follow instructions
- Ability to communicate effectively with customers and team members
Job Duties
- Performs opening and closing guest services procedures
- Answers incoming phone calls in a courteous, prompt, and professional manner
- Directs phone calls to the appropriate person
- Takes accurate messages
- Directs customers to the appropriate person or department
- Manages the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log
- Tracks and filters all incoming calls and takes messages
- Communicates effectively with Guest Services Manager and Greeters
- Reconciles and updates data entry with dealership software
- Produces daily reports including daily update and performance metric reports
- Walks around the showroom hourly to offer refreshments to guests
- Provides a warm, positive and happy environment for guests, their children and fellow teammates
- Helps maintain a clean and comfortable environment
- Provides new hire customer management training when requested
- Maintains CSI at or above company standards
- Maintains an organized, clean and safe work area
- Participates in required training
- Records all hours worked accurately in company timekeeping system
- Follows safeguards rules and regulations
- Demonstrates the company's core values
- Complies with company policies and procedures
- Observes all federal, state, local and company safety rules and regulations in the performance of duties
- Performs other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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