Guest Services Agent (FT)

Legends Global is a premier leader in the management of privately owned public assembly facilities across the United States, focusing on providing top-tier event experiences through exceptional venue operations and security services. Their management portfolio includes some of the most prominent and busiest convention centers and public venues, such as the Salt Palace Convention Center in Salt Lake City, Utah. Known for their commitment to safety, customer satisfaction, and operational excellence, Legends Global has established a reputation for creating secure and welcoming environments that cater to a diverse range of attendees, exhibitors, and event professionals. With a strong emphasis on innovation and professionalism, Legends Global continuously invests in employee training, modern security technology, and collaborative team dynamics to ensure that every event runs smoothly and safely.

The role of Guest Services Agent at Legends Global - Salt Palace Convention Center is a crucial frontline position within the Guest Services Department, reporting directly to the Director of Safety and Security. This full-time, hourly, non-exempt position offers a wage of $20 per hour and requires on-site work with flexible scheduling that includes evenings, nights, weekends, and holidays to accommodate the event-driven nature of the venue. The Guest Services Agent acts as the eyes and ears of the venue’s security operation, ensuring the safety and protection of all event attendees, staff, and property. Responsibilities include continuous patrolling of the venue, monitoring security cameras, and enforcing venue rules and regulations with professionalism and vigilance.

Beyond traditional security functions, this role involves direct interaction with guests and staff members, which means excellent customer service skills are essential. The agent must be able to identify and manage unauthorized visitors, respond effectively to medical or incidental emergencies, and maintain detailed records of any incidents or suspicious behaviors. Given the physical demands of the position, candidates should be prepared for frequent walking, stair climbing, standing on hard surfaces, and occasional heavy lifting up to 75 pounds. The position also involves the use of two-way radios and surveillance technology to maintain effective communication and situational awareness throughout the venue.

Legends Global prioritizes an inclusive and supportive workplace culture and encourages diversity in hiring by welcoming applications from women, minorities, individuals with disabilities, and protected veterans. The company is a VEVRAA federal contractor and emphasizes equal opportunity and affirmative action policies. Applicants requiring accommodations during the hiring process are supported, highlighting the company’s commitment to accessibility.

Overall, this position is ideal for someone who thrives in a dynamic and fast-paced environment with a dedication to guest safety and satisfaction. It offers the opportunity to contribute meaningfully to the success of large-scale events while working with a respected leader in venue management and security services.