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Job Overview
Employment Type
Temporary
Full-time
Part-time
Work Schedule
Flexible
On-call
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) matching
Wellness Support
Life insurance
Disability Coverage
Savings accounts
tuition aid
Travel perks
Lodging perks
Job Description
Stonebridge is a leading hospitality company based in Virginia Beach, Virginia, renowned for providing exceptional service and memorable experiences to guests. The company operates a network of premium hotels and resorts known for their commitment to quality, comfort, and customer satisfaction. Stonebridge prides itself on fostering a supportive work culture that values diversity, inclusivity, and professional growth. With a strong reputation in the hospitality industry, the company continually seeks dedicated and talented individuals to join their team and deliver outstanding guest services.
The Guest Service Agent position at Stonebridge offers an excellent opportunity to be part of a dynamic... Show More
The Guest Service Agent position at Stonebridge offers an excellent opportunity to be part of a dynamic... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a hotel front desk or guest service role preferred
- Strong customer service and communication skills
- Proficiency in property management systems and office software
- Ability to handle cash transactions and basic bookkeeping
- Excellent problem-solving skills
- Strong organizational skills
- Ability to work independently
- Flexible schedule including evenings, weekends, and holidays
- Ability to stand and walk for long periods
- Ability to lift and carry up to 10 lbs
Job Qualifications
- Previous experience in a hotel front desk or guest service role preferred
- Strong customer service and communication skills to interact effectively with guests and staff
- Proficiency in using property management systems and basic office software (e.g., Word, Excel)
- Ability to handle cash transactions and perform basic bookkeeping tasks
- Excellent problem-solving abilities to resolve guest issues efficiently
- Strong organizational skills with attention to detail in managing guest reservations and records
- Ability to work independently and follow established hotel policies and procedures
Job Duties
- Greet, register, and assign rooms to guests upon their arrival
- Verify guest credit and establish payment methods for accommodation
- Keep accurate records of room availability and guest accounts using property management systems
- Compute bills, collect payments, and make change for guests
- Perform basic bookkeeping tasks, such as balancing cash accounts
- Issue room keys and provide necessary instructions to bell attendants
- Review accounts and charges with guests during the check-out process
- Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems
- Transmit and receive guest messages using telephones or switchboards
- Coordinate with housekeeping and maintenance staff to address guest-reported issues
- Make and confirm reservations for guests
- Answer inquiries about hotel services, nearby dining, shopping, and entertainment options
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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