Guest services Agent

Stonebridge is a leading hospitality company based in Virginia Beach, Virginia, renowned for providing exceptional service and memorable experiences to guests. The company operates a network of premium hotels and resorts known for their commitment to quality, comfort, and customer satisfaction. Stonebridge prides itself on fostering a supportive work culture that values diversity, inclusivity, and professional growth. With a strong reputation in the hospitality industry, the company continually seeks dedicated and talented individuals to join their team and deliver outstanding guest services.

The Guest Service Agent position at Stonebridge offers an excellent opportunity to be part of a dynamic front office team in the hospitality sector. This role is integral in ensuring seamless check-in and check-out processes for guests while maintaining accurate records and facilitating various guest service requests. Employed in flexible arrangements including part-time, full-time, seasonal, or on-call roles, Guest Service Agents report to the Front Office Manager and contribute significantly to the hotel’s operational efficiency and reputation for exceptional hospitality.

The Guest Service Agent is responsible for greeting guests warmly upon arrival, registering them efficiently, and assigning rooms appropriately to ensure their satisfaction. This role demands proficiency in verifying guest credit, establishing payment methods, accurately maintaining property management system records, and performing cash transactions with precision. Agents also handle billing, guest inquiries, room reservations, and coordinate closely with housekeeping and maintenance teams to resolve issues promptly. Their responsibilities extend beyond administrative tasks to include providing detailed information about hotel services and local attractions, thus enhancing the overall guest experience.

Successful Guest Service Agents exhibit strong customer service skills, effective communication, and problem-solving abilities. They are adept in managing computer-based property management systems and office software, ensuring all guest-related data is accurate and up to date. Additionally, they carry out basic bookkeeping functions, such as balancing cash accounts, and are capable of performing independently while adhering to established hotel policies and procedures.

Working in mostly indoor environments, Guest Service Agents must be prepared for sustained periods of standing and walking, as well as occasional light lifting. The role requires flexibility in scheduling, including availability for evening, weekend, and holiday shifts. Stonebridge supports equal employment opportunities and ensures reasonable accommodations for individuals with disabilities, promoting an inclusive workforce.

Stonebridge offers a competitive hourly or salary range, commensurate with experience and position requirements. Employees benefit from a variety of comprehensive benefits including medical, dental, vision insurance, paid time off, 401(k) matching, wellness programs, life and disability coverage, savings accounts, tuition assistance, and exclusive travel and lodging perks. This role is an excellent fit for those passionate about hospitality, guest satisfaction, and professional development within a supportive and thriving company environment.