GUEST SERVICES AGENT

Hyatt Regency Washington on Capitol Hill is an upscale hotel located just steps away from the iconic U.S. Capitol building, offering guests a prime location infused with rich history and modern amenities. This hotel is part of the esteemed Hyatt brand, recognized globally for its commitment to quality service, luxurious accommodations, and exceptional guest experiences. The Hyatt Regency brand is known for providing sophisticated settings that accommodate business travelers, tourists, and events of all types in vibrant city centers. At this location, guests enjoy a blend of comfort, convenience, and hospitality that reflects the prestige of the surrounding neighborhood and the reputation of the Hyatt Hotels Corporation, which is consistently named on Fortune's 100 Best Companies to Work For list, highlighting its dedication to a positive work environment and comprehensive employee support.

The Guest Services Agent role at Hyatt Regency Washington on Capitol Hill offers a fantastic opportunity to join a highly regarded hospitality team. This position focuses on providing outstanding customer service starting with greeting guests upon arrival and departure, assisting with luggage transportation, coordinating transportation requests, and maintaining the front drive clear of parked vehicles to ensure a smooth guest arrival and departure experience. The position requires close communication and cooperation with the Front Desk team to fulfill guest needs promptly. This role is crucial in shaping the first and last impressions of hotel guests, which emphasizes the importance of professionalism, friendliness, and efficiency in service.

The Guest Services Agent will primarily work afternoon and evening shifts, with some morning hours as needed, requiring availability from 6:00 a.m. to 11:30 p.m. any day of the week, including weekends and holidays. The position offers a competitive hourly wage starting at $22.3088, with scheduled wage increases at six months and one year of employment, emphasizing Hyatt's commitment to rewarding dedication and experience.

Beyond the salary, Hyatt offers an inclusive benefits package designed to support employees' health, well-being, and professional growth. Benefits include medical, dental, and vision insurance, life insurance, pension and 401(k) plans, paid vacation, sick days, and holidays, as well as paid family bonding time and adoption assistance. Employees also enjoy exclusive perks such as free room nights after 90 days, discounted rates for friends and family, tuition reimbursement, complimentary meals during work shifts, an employee stock purchase plan, and discounts at various retailers. There is also potential for growth within the Hyatt network both locally and nationwide.

This role is ideal for someone who is passionate about delivering exceptional customer service, thrives in a fast-paced environment, and is attentive to the nuances of guest satisfaction. Successful candidates will bring a warm, engaging personality, excellent communication skills, and the physical ability to meet the demands of the position. Hyatt Regency Washington on Capitol Hill prides itself on fostering a diverse and inclusive workplace, encouraging applicants from all backgrounds.