Guest Services Agent

Pyramid Global Hospitality is a renowned hospitality company that firmly believes in putting people first. As an employer, Pyramid Global Hospitality is dedicated to fostering a supportive and inclusive work environment that prioritizes diversity, growth, development, and wellbeing. The company’s People First culture is evident in its approach to employee development, benefits, and the strong relationships it builds with its workforce. Pyramid Global Hospitality operates over 230 properties worldwide, offering numerous opportunities for individuals starting out in the hospitality field as well as seasoned professionals aiming to grow their careers. The company’s commitment to its employees is demonstrated through comprehensive health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and special employee rates on hotel stays. Additionally, it provides ongoing training and development opportunities to help employees build their skills and advance professionally.

One of pyramid’s distinguished properties is the Residence Inn by Marriott Berkeley, an energizing hotel standing 17 stories tall in Berkeley, California. This hotel features 331 suites equipped with fully functional kitchens and separate living spaces, as well as a rooftop restaurant and bar offering spectacular views of the San Francisco Bay Area. Situated in downtown Berkeley, just half a block from BART and multiple bus routes, the location offers convenience for both guests and staff commuting to work. The hotel takes pride in its welcoming and inclusive atmosphere, embracing and celebrating diversity with a strong emphasis on care, respect, and rewards. The Residence Inn Berkeley property embodies Pyramid Global Hospitality’s values by providing a positive and dynamic workplace.

The current opportunity is for a Guest Services Agent to join the Guest Services team at Residence Inn Berkeley. This role is perfect for highly motivated individuals with engaging personalities who enjoy creating memorable first impressions and delivering exceptional customer service. As a Guest Services Agent, you will be the face of the hotel, providing warm welcomes to guests as they arrive, assisting with luggage, and sharing valuable information about the hotel amenities and local area. You will help guests feel comfortable and oriented, escorting them to the front desk for check-in and to their rooms while explaining the hotel’s unique features. This role involves collaboration with other attendants to ensure personalized experiences and outstanding hospitality at every touchpoint.

This position requires excellent interpersonal skills, a genuine interest in helping people, and the ability to work effectively under fast-paced conditions. You will also handle responsibilities such as opening vehicle doors for arriving guests, parking and retrieving guests’ cars, and maintaining the cleanliness and organization of the entrance area alongside the lobby attendant. Your role is crucial in creating a “WOW” experience for guests, making a positive impact through genuine care and attention to detail.

The Guest Services Agent role offers a rewarding career path with competitive compensation ranging from $20 to $21 per hour. Pyramid Global Hospitality emphasizes equal opportunity, diversity, and inclusion, ensuring a workplace where employees are respected and valued. This is an excellent chance for someone passionate about hospitality to thrive and grow within a world-class organization dedicated to exceptional guest experiences and employee satisfaction.