Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Benefits
competitive salary
opportunities for career growth
Comprehensive training programs
Supportive team environment
Employee discounts on hotel services
paid holidays and vacation time
Health insurance benefits
Job Description
HRI Hospitality is a distinguished hotel ownership and management company renowned for its innovative approach to revitalizing historic properties and developing new projects that become vibrant centers of their urban communities. With a rich history of restoring hotels to their former glory and launching exciting new ventures, HRI Hospitality provides an exceptional platform for hospitality professionals to grow and thrive. The company takes pride in its diverse portfolio of brands and carefully selected locations, creating dynamic environments where guests receive warm welcomes and unforgettable experiences. They foster a culture of passion, excellence, and dedication to guest satisfaction, making HRI Hospitality... Show More
Job Requirements
- Minimum 18 years of age
- US work authorization required
- High school graduate or equivalent
- Minimum six months experience as a Guest Service Agent in a hotel or resort or comparable customer focused industry
- Minimum six months cash handling experience required
- Able to effectively communicate in English in written and verbal form
- Must be able to clearly communicate in English with guests visitors management and coworkers both in person and by telephone
- Must be able to provide legible communication and directions
- Must be able to compute accurate mathematical calculations
- Ability to input and access data in computer
- Ability to understand guest inquiries and provide responses
- Ability to promote positive relations with all individuals who approach the Front Desk
- Ability to focus on guests needs remaining calm and courteous
- Ability to think clearly quickly and make concise decisions
- Ability to prioritize organize and follow up
- Ability to work well under pressure of constant frequent arrivals and departures
- Ability to focus attention on details
- Ability to maintain confidentiality of all guests and hotel information
- Ability to ensure security of guest room access
- Ability to remain stationary at assigned post for extended periods of time
- Must meet grooming standards
- Ability to work cohesively with other departments and coworkers as part of a team
- Willingness to work varied shifts including weekends and holidays
- EOE M F Vet Disabled
Job Qualifications
- High school graduate or equivalent
- Minimum six months experience as a Guest Service Agent in a hotel or resort or in a comparable customer focused industry
- Minimum six months cash handling experience
- Ability to communicate effectively in English both written and verbal
- Proficiency in computer system operations related to front desk functions
- Strong interpersonal skills with ability to promote positive guest relations
- Ability to handle guest complaints professionally and courteously
- Good organizational and multitasking abilities
Job Duties
- Maintain complete knowledge of all hotel features services hours of operation
- Maintain complete knowledge of all room types numbers layout decor appointments and location
- Maintain complete knowledge of all room rates special packages and promotions
- Process guest check ins confirm reservations and register guests
- Assign guest rooms and provide information on amenities and services
- Handle guest complaints and requests ensuring guest satisfaction
- Process guest check outs settle accounts and resolve billing discrepancies
Job Location
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