Guest Services Agent 2

Mt. Bachelor is a premier ski resort located in Bend, Oregon, known for its exceptional mountain experiences and vibrant mountain culture. As part of the POWDR family, Mt. Bachelor prides itself on fostering a work environment that is not only fun and inspiring but also committed to delivering outstanding guest experiences. POWDR, a leading outdoor lifestyle company, operates a number of recreation and adventure resorts across the U.S., uniting teams dedicated to mountain sports, entertainment, and hospitality. At Mt. Bachelor, the mission is to enhance lives by providing memorable moments through outdoor adventure, customer service, and community engagement. The culture is driven by passion for mountain life, teamwork, and continuously improving guest satisfaction. The resort offers various seasonal and year-round employment opportunities, with a strong emphasis on working where you play, meaning that employees get unique access to mountain activities and resort perks.

The Guest Service Level 2 Agent position at Mt. Bachelor is crucial in maintaining the connection between the resort and its visitors. Serving as a first point of contact for guests, these agents work in fast-paced, high-volume environments where they assist guests in purchasing tickets, season passes, equipment rentals, ski and ride school lessons, zipline tours, RV reservations, and sunset dinner events. The role involves significant interaction with customers both in person and through digital communication channels like email, text, and phone. Agents must be proficient with online purchase flows to guide guests using a range of devices such as mobile phones, laptops, and tablets. Additionally, they operate sophisticated point-of-sale systems, requiring solid computer skills and attention to detail.

Working at multiple resort locations, including West Village Guest Services, Sunrise Guest Services, and Sun Country Tours sites, requires a flexible and adaptable approach to customer service. Some work is conducted indoors, while other shifts are outdoors in alpine winter environments, offering a unique work experience. These agents must be knowledgeable about all aspects of Mt. Bachelor and Sun Country Tours, including other departments, events, activities, and services available to guests. They also contribute to retail operations by maintaining merchandise displays, restocking, and sharing product knowledge with co-workers.

Mt. Bachelor emphasizes excellent guest service, teamwork, and adherence to safety policies. The position demands exceptional communication skills, problem-solving abilities, and a positive attitude. Agents are expected to greet guests warmly, manage transactions efficiently, anticipate guest needs, and resolve issues in a timely manner. They also play an important role in the resort's safety culture, staying alert and reporting unsafe conditions as needed. The role requires the ability to work under pressure and maintain professionalism in dynamic environments.

This role offers many exciting benefits, including a free employee season pass and discounted passes for dependents and friends, free transportation options, an employee housing program, a 401k plan with company matching, daycare discounts onsite, and reciprocal access to other POWDR resorts. With a competitive pay rate starting at $18.50 per hour and a supportive workplace culture, Mt. Bachelor is an excellent place to start or grow a career in hospitality and outdoor recreation. The resort also promotes equal opportunity employment and is committed to creating an inclusive environment for all employees.