Guest Services Agent

Pyramid Global Hospitality is a leading hospitality management company with a robust portfolio of more than 200 hotels and resorts, employing over 18,000 associates across the United States, Caribbean, and Europe. With corporate offices based in Boston, The Woodlands, Texas, and London, Pyramid blends global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. The company's platform includes Benchmark Resorts & Hotels, a distinctive collection of independent properties; Axiom Hospitality, its European hotel management company; and PYRAMIDWORKS, which offers integrated workplace and facilities services. Pyramid Global Hospitality prides itself on a people-first culture, empowering associates to grow their careers through collaboration, meaningful assignments, and exposure to a diverse portfolio of properties, brands, and markets. Their commitment to associates, guests, owners, and communities has earned them accolades as one of the best places to work by USA Today, The Boston Globe, and The Houston Chronicle, as well as top travel honors from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report.

The Arcadian Hotel Brookline, a distinctive property in the Pyramid portfolio, is located just minutes from downtown Boston in the charming and historic neighborhood of Brookline, Massachusetts. This recently renovated hotel features 264 guest rooms and 5,500 square feet of meeting space, offering a modern and welcoming work environment that reflects the character of its locale. The hotel offers opportunities across departments, including guest services, food and beverage, housekeeping, and sales, supporting career development for both newcomers and experienced hospitality professionals. The company's culture emphasizes community, creativity, and connection, offering employees a dynamic and supportive workplace surrounded by local shops, restaurants, and cultural landmarks.

We are currently seeking highly motivated individuals to join The Arcadian Hotel Brookline's Guest Services team as a Guest Services Agent. This full-time position offers a competitive hourly wage of $22.00, providing an excellent opportunity for candidates passionate about delivering exceptional guest experiences. The Guest Services Agent serves as the welcoming face of the hotel, making memorable first impressions from the moment guests arrive and throughout their stay. Responsibilities include assisting with luggage unloading, welcoming guests warmly, providing knowledgeable insights about the hotel and local area, and escorting guests to their rooms. The role demands a personable and outgoing individual who thrives on engaging with diverse guests from around the world, ensuring each visitor feels valued and cared for.

This role also involves essential tasks such as opening vehicle doors for arriving guests, parking and retrieving vehicles upon request, and collaborating with lobby attendants to keep the entrance area inviting and orderly. The Guest Services Agent embodies the Pyramid commitment to excellence and strives to exceed guest expectations by "being the difference" with both guests and colleagues. Standing and walking throughout the hotel and valet lot are daily physical expectations, alongside working in a fast-paced, team-oriented environment. The position requires availability for various shifts, including weekends and holidays. This role represents an exciting platform for those wishing to build a flourishing career in hospitality alongside a world-class hotel and hospitality company.