Guest Services Agent

The Luskin Conference Center, located at 425 Westwood Plaza, is a premier facility offering a comprehensive range of services tailored to accommodate various events and conferences in an academic setting. This well-established conference center operates under the University of California system and is committed to providing exceptional service and a seamless experience for all guests, event planners, and visitors. The center boasts modern amenities, professional staff, and efficient operational protocols, ensuring that every event held there receives meticulous attention to detail and meets high standards of hospitality. As part of a renowned university, the Luskin Conference Center balances academic and professional event hosting with a commitment to the campus community and external clientele, facilitating a diverse range of gatherings, from high-profile conferences to smaller academic meetings.

The Guest Services Agent role at the Luskin Conference Center is a pivotal position responsible for managing the front desk operations on a 24-hour basis. This position is integral to the guest experience, serving as the first and last point of contact for visitors, guests, and vendors. Utilizing a property management system (PMS), the Guest Services Agent will handle critical tasks such as guest check-ins and check-outs, processing payments on guest accounts, and managing room reservations, changes, and cancellations. Beyond the administrative responsibilities, the role demands a strong customer service orientation to support guests with inquiries about the campus and local area, assist with message acceptance, luggage storage, and transportation coordination. This position offers an hourly wage ranging from $26.42 to $37.49, reflecting the candidate's skills, experience, and qualifications.

Working at the Luskin Conference Center requires attention to detail, excellent communication skills, and the ability to operate efficiently in a high-volume environment with frequent interruptions. The role demands cultural sensitivity and the ability to interact effectively with a diverse population, including university affiliates and external visitors. The role also supports the center's operational goals by maintaining accurate records, following university accounting and cash handling procedures, and upholding the professional atmosphere expected within the campus setting. The position is full-time and onsite, with a variable schedule that includes evenings, weekends, holidays, and potential overtime based on departmental needs. The working environment is dynamic, requiring adaptability, independence, and a customer-focused mindset to ensure guest satisfaction and contribute positively to the welcoming atmosphere of the Luskin Conference Center.