Guest Services Agent

Palm Beach Zoo is a renowned zoological park located in West Palm Beach, Florida, dedicated to providing exceptional wildlife experiences and education to visitors of all ages. The zoo spans over 23 lush acres and is home to more than 300 animals representing a diverse range of species from around the world. The institution is committed not only to entertaining guests but also to inspiring conservation action and fostering a deeper connection between people and the natural world. Through collaborations with local conservation partners and international programs in Africa and Central America, Palm Beach Zoo plays a vital role in wildlife preservation and environmental stewardship. The zoo welcomes diverse individuals who share a passion for animals and conservation, offering them opportunities to contribute meaningfully to its mission in a dynamic and supportive environment.

The role of a Guest Services Agent at Palm Beach Zoo is a unique opportunity for individuals who love engaging with people and are enthusiastic about wildlife and nature. As the first and last point of contact for visitors, Guest Services Agents are vital ambassadors of the zoo’s brand and mission. This part-time position offers flexibility in scheduling, making it an excellent fit for those looking to balance work with other life commitments. The Guest Services Agent role involves greeting visitors warmly and providing them with exceptional customer service infused with a bit of humor and personality. Agents facilitate smooth processing of ticket and membership sales, ensuring a welcoming and efficient start to each guest’s visit. Additionally, they operate attractions like the carousel and Lorikeet Loft, interacting with the animals and visitors in a way that adds to the overall zoo experience.

Success in this position requires a people-oriented individual who possesses strong interpersonal and communication skills, both verbal and written. Being organized, proactive, and capable of managing multiple tasks efficiently are crucial traits for this role. The work environment is outdoor-focused and demands adaptability to Florida’s diverse weather conditions, so candidates must be comfortable working outside. Palm Beach Zoo values team players who can also take initiative independently. To be eligible for this role, candidates must be at least 18 years old, possess a high school diploma or the equivalent, and be able to pass a background check and drug screening.

Working at Palm Beach Zoo means being part of an inspiring, mission-driven organization that not only provides an exciting workplace but also offers opportunities for personal growth and development. Employees have the chance to engage with some of the most fascinating animals on the planet daily, making every workday an enriching adventure. The zoo fosters an inclusive culture where everyone is welcome and encouraged to contribute to the cause of wildlife conservation.