Guest Services Agent

Sonesta International Hotels is the 8th largest hotel company in the United States and continues to grow rapidly. Known for its diverse portfolio of owned, managed, and franchised properties, Sonesta offers an exceptional blend of full-service and focused hotels in major cities across the country and internationally. With over 1,000 properties spanning eight countries, Sonesta is recognized for delivering hospitality experiences driven by the human side of service. The company emphasizes passion, loyalty, and meaningful connections with guests, ensuring every stay is memorable and of the highest quality. Sonesta's commitment to quality and value is unwavering, bringing remarkable hospitality to every guest across its expanding footprint. The company fosters a culture encapsulated by the motto "Together We Thrive," upholding principles that promote teamwork and excellence in service.

The role of Guest Relations Agent at Sonesta International Hotels is pivotal in maintaining the high standard of guest satisfaction that the company is known for. This position is responsible for greeting and assisting guests during their booking, check-in, and check-out processes, along with managing all payment transactions in compliance with established hotel policies. The Guest Relations Agent is a crucial representative of the hotel, providing information about hotel services, local attractions, and amenities, thereby enriching the overall guest experience. The position requires responsiveness to guest requests from both in-house guests and external callers, delivering personalized and courteous service that reflects Sonesta's hospitality standards. The agent is also tasked with operational responsibilities, including up-selling and arranging walk-in stays to maximize revenue potential.

The ideal candidate will exhibit strong communication skills, proficiency with hotel property management systems like Opera, and the ability to perform tasks accurately and efficiently. Physical stamina is necessary as the role involves extended periods of standing and various movements around the front office area. Flexibility in work hours is required, including availability for AM and PM shifts as well as nights, weekends, and holidays. This full-time position offers a rewarding career path within a globally recognized hotel company that values employee well-being and growth.