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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health Savings Account with Company Match
401(k) retirement plan with company match
Paid vacation
paid sick days
Sonesta Hotel Discounts
educational assistance
Paid parental leave
Company paid life insurance
company paid short term disability insurance
company paid long term disability insurance
Various Employee Perks and Discounts
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta International Hotels is the 8th largest hotel company in the United States and continues to grow rapidly. Known for its diverse portfolio of owned, managed, and franchised properties, Sonesta offers an exceptional blend of full-service and focused hotels in major cities across the country and internationally. With over 1,000 properties spanning eight countries, Sonesta is recognized for delivering hospitality experiences driven by the human side of service. The company emphasizes passion, loyalty, and meaningful connections with guests, ensuring every stay is memorable and of the highest quality. Sonesta's commitment to quality and value is unwavering, bringing remarkable hospitality to... Show More
Job Requirements
- High school diploma or equivalent
- One year front desk/guest service (customer service) experience
- Six months experience as a phone and/or switchboard operator
- Opera experience preferred
- Excellent phone and verbal communication skills
- Proficient typing skills
- Basic math and simple accounting skills
- Must speak fluent English, other languages preferred
- Reading and writing abilities
- Ability to input and access information in property management system/computers/point of sales system
- Ability to perform job functions with attention to detail, speed, and accuracy
- Endure various physical movements throughout work areas
- Frequently standing for extended periods behind the desk and front office areas
- Reach 24 inches/2 feet
- Flexible for AM/PM shifts, nights, weekends and/or holidays
Job Qualifications
- High school diploma or equivalent
- One year front desk/guest service (customer service) experience
- Six months experience as a phone and/or switchboard operator
- Opera experience preferred
- Excellent phone and verbal communication skills
- Proficient typing skills
- Basic math and simple accounting skills
- Must speak fluent English, other languages preferred
- Reading and writing abilities
- Ability to input and access information in property management system/computers/point of sales system
- Ability to perform job functions with attention to detail, speed, and accuracy
Job Duties
- Process all guest check-ins and check-outs, and issue room keys in accordance with proper standards in a timely and professional manner
- Up-sell, book, and arrange walk-in stays for guests where possible to maximize revenue
- Complete job duties as listed on their shift checklist promptly and alerts assistant manager if assistance is needed
- Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards
- Maintain complete knowledge of correct maintenance and use of equipment, using equipment only as intended (computers, Nextel radios, PBX console)
- Resolve and document guest requests, complaints, or problems, ensuring guest satisfaction
- Always maintain complete knowledge of hotel features and services including hours of operation, dining and entertainment information, reservations, transportation services, room types, rates, and availability
- Obtain assigned bank and ensure accuracy while keeping it secure
- Answer all phone calls within the prescribed time frame and respond to guest requests
- Obtain back-up information for guest credit/payment methods and input into system
- Advise guests of any packages, messages, mail, or faxes received for them
- Communicate hotel services and amenities to guests
- Obtain proper identification for tax-exempt guests and attach forms appropriately
- Communicate VIP arrivals to designated personnel for escort and/or delivery of amenities
- Accept and record wake-up call requests
- Issue safe deposit boxes to guests and ensure the security of keys
- Communicate pertinent guest information to appropriate departments or personnel
- Match bucket checks to in-house guest ledger report and report discrepancies
- Solicit guest comments on their stay
- Handle requests for late check-outs
- Assist all departments and executives in obtaining information regarding groups, inventory, and guest details
- Adhere to all cashiering procedures
- Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges
- Post charges
- Practice Stay Safe with Sonesta Protocols
- Perform any other duties as assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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