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Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $20.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) matching
wellness programs
Life insurance
Disability Coverage
Savings accounts
Tuition Assistance
Travel perks
Lodging perks
Job Description
Stonebridge is a renowned hotel management company operating throughout the United States, committed to providing exceptional hospitality services and memorable guest experiences. With a reputation founded on quality, professionalism, and excellent customer service, Stonebridge manages multiple properties that prioritize guest satisfaction and employee well-being. Known for fostering a supportive and inclusive workplace culture, Stonebridge offers a wide range of career opportunities within the hospitality industry for motivated individuals seeking growth and development.
This particular opportunity is located in Boulder, Colorado, where Stonebridge manages a distinguished hotel property. The role of the Guest Service Agent at this location is c... Show More
This particular opportunity is located in Boulder, Colorado, where Stonebridge manages a distinguished hotel property. The role of the Guest Service Agent at this location is c... Show More
Job Requirements
- ability to read and comprehend simple instructions, short correspondence, and memos
- ability to write simple correspondence
- ability to speak English fluently
- ability to interpret and perform basic computer and POS system functions
- one year certificate from college or technical school or three to six months related experience and or training or equivalent combination of education and experience
Job Qualifications
- one year certificate from college or technical school or three to six months related experience and or training or equivalent combination of education and experience
- ability to read and comprehend simple instructions, short correspondence, and memos
- ability to write simple correspondence
- ability to speak English fluently
- ability to interpret and perform basic computer and POS system functions
Job Duties
- operate the front desk according to standard operating procedures and with exceptional guest service
- operate reservation system, check-in and checkout system, and credit card system following all safety and security procedures
- check registration cards for completeness, accuracy, and legibility
- maintain accurate cash sheet and balance cash drawer
- operate switchboard and disperse calls, take guest messages and faxes with accuracy
- know emergency procedures and how to respond
- maintain guest privacy by not disclosing room numbers aloud
- be knowledgeable of hotel promotions and room amenities
- complete daily reports, audits, and correspondences
- keep lobby and office area clean
- set wake-up calls as required
- prepare room status sheet for housekeeping and update on room availability
- take and confirm credit cards for validity and acceptability
- lock and secure front desk when unattended
- create incident reports for guest injuries or issues
- answer all calls within three rings using scripted language
- take and record reservations with accuracy and confirm as requested
- resolve guest complaints
- maintain regular attendance and observe work and break periods
- maintain high personal appearance standards
- perform other duties as assigned by supervisor
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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