Guest Service Support Expert (Host/Hostess)

The Ritz-Carlton, part of Marriott International's distinguished portfolio, is a world-renowned luxury hotel chain celebrated for its exceptional service and unforgettable guest experiences. With over 100 award-winning properties worldwide, the brand has set the highest standards in the hospitality industry, creating memorable moments for guests that last long after their stay. The Ritz-Carlton prides itself on a culture that values creativity, kindness, and compassion, empowering associates to deliver exceptional service and contribute to a thriving, inclusive work environment.

Located at 600 Stockton St, San Francisco, California, The Ritz-Carlton is seeking dedicated and enthusiastic Guest Service Experts to join their team in a full-time, non-management role. Offering a competitive pay rate of $32.75 per hour, this position is ideal for individuals passionate about the food and beverage industry who are eager to contribute to creating unique and memorable guest experiences. As a Guest Service Expert, your role extends beyond the traditional scope of serving food and beverages. You will be instrumental in delivering a holistic service experience, ensuring every aspect of the guest’s visit reflects the high standards The Ritz-Carlton is known for.

Your responsibilities will involve setting tables, assisting in the kitchen, maintaining clean work areas, and replenishing supplies. This role requires physical endurance, as you will be on your feet for extended periods, navigating varied floor surfaces, and performing tasks that include lifting, bending, stretching, and reaching. The position demands attentiveness and initiative to support all facets of service seamlessly, helping the hotel maintain its reputation for excellence.

Success in this role depends on your ability to maintain a safe work environment, adhere to company guidelines and procedures, and uphold professional standards in uniform, appearance, and communication. As a valued member of The Ritz-Carlton team, you will embody the Gold Standards that define the brand’s commitment to luxury service. These standards guide daily operations and foster a culture where every employee feels empowered to exceed guest expectations.

The Ritz-Carlton also demonstrates a strong commitment to equal opportunity employment, diversity, and inclusion. The company ensures accessibility and promotes a welcoming environment where every associate’s unique background, talent, and experience are celebrated. This inclusive culture is key to the company’s strength and ongoing success. Additionally, The Ritz-Carlton complies with all applicable laws regarding non-discrimination and the fair consideration of employees and applicants with criminal histories.

Joining The Ritz-Carlton means becoming part of a global team where collaboration, pride in work, and personal development are paramount. As part of Marriott International, employees have access to numerous resources and opportunities to grow within the hospitality industry. The company’s values, including the employee promise, credo, and service values, are deeply embedded in daily activities, ensuring that every team member contributes to making each guest’s experience extraordinary.

In summary, this Guest Service Expert role is a chance to be part of an internationally respected brand known for unparalleled luxury hospitality. You will contribute directly to creating a welcoming atmosphere where guests receive impeccable service alongside excellent cuisine and beverages. This full-time position offers job security, competitive compensation, and the chance to develop your skills within a supportive and inspiring environment at one of the most prestigious hotels in San Francisco and worldwide.