Guest Service Support Expert (Food Runner)

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
Training and Development
Retirement Plan
Diversity and inclusion initiatives
holistic well-being programs

Job Description

Marriott International is a renowned global hospitality company known for its exceptional service and dedication to creating memorable guest experiences. Among its portfolio of luxury brands is JW Marriott, which emphasizes quality, innovation, and a strong commitment to associate well-being. JW Marriott properties are located in gateway cities and distinctive resort destinations worldwide. At the heart of JW Marriott’s philosophy is the belief that happy associates make for happy guests. The company fosters an inclusive and diverse work environment where associates are valued for their unique backgrounds and talents, encouraging personal and professional growth. This commitment to excellence is what makes JW Marriott a leading name in the luxury hospitality industry.

The Food Runner position at JW Marriott, located in College Park, Georgia, is a full-time, non-management role within the Food and Beverage & Culinary category. This role is vital to the smooth operation of food and beverage services, ensuring that guests enjoy not only high-quality food but also a seamless, pleasant dining experience. As a Food Runner, you play an essential role in supporting the kitchen and front-of-house teams by setting tables, replenishing supplies, cleaning work areas, and assisting with a range of other tasks necessary to maintain efficiency and uphold Marriott’s renowned hospitality standards. You will be on your feet for extended periods, moving around various workspaces, and handling objects with care and precision to meet safety guidelines.

This role demands a proactive attitude, attention to detail, and the ability to multitask effectively in a fast-paced environment. You will be expected to follow Marriott’s company policies and procedures diligently to ensure a safe workplace and maintain high-quality standards consistently. A professional appearance and communication style are also critical, reflecting the brand’s image and enhancing the guest experience. Marriott International prioritizes equal employment opportunities, embracing diversity and inclusivity in every aspect of the workplace.

In joining JW Marriott, you become part of a global community dedicated to hospitality excellence where your work directly contributes to the comfort and satisfaction of guests. This position offers an opportunity to develop your skills within a supportive environment that values innovation and forward-thinking service. JW Marriott provides comprehensive training and development opportunities, encouraging associates to pursue their passions within the luxury hospitality sector and grow into the best version of themselves. If you thrive in a dynamic, guest-focused environment and are committed to delivering 'Wonderful Hospitality. Always.', this role is ideal for you.

Job Requirements

  • high school diploma or g.e.d. equivalent
  • no related work experience required
  • ability to stand, sit, or walk for extended periods
  • ability to move, lift, carry, push, and pull objects weighing up to 25 pounds unassisted and 50 pounds with assistance
  • professional appearance and communication
  • ability to follow company policies and procedures
  • must be able to work full time

Job Qualifications

  • high school diploma or g.e.d. equivalent
  • previous experience in food and beverage environment preferred
  • no supervisory experience required
  • strong communication skills
  • ability to work on feet for extended periods
  • basic knowledge of food safety and hygiene
  • customer service orientation

Job Duties

  • set tables to prepare for guest service
  • assist kitchen staff by delivering food orders promptly
  • clean work areas and keep supplies replenished
  • support food and beverage operations to maintain smooth workflow
  • ensure compliance with safety and quality standards
  • communicate professionally with guests and team members
  • carry and move objects weighing up to 50 pounds with assistance

Job Criteria

Experience

No experience required


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