Guest Service Support Expert

Marriott International is a globally recognized leader in the hospitality industry, renowned for its commitment to delivering exceptional guest experiences across its extensive portfolio of brands. Among these esteemed brands, JW Marriott represents the luxury segment, with more than 100 beautiful properties located in gateway cities and distinctive resort destinations worldwide. Marriott International is dedicated to fostering an inclusive and diverse work environment where the unique backgrounds, talents, and experiences of its associates are valued and celebrated. The company emphasizes equal opportunity employment and is committed to non-discrimination based on any protected status, reflecting its dedication to social responsibility and employee welfare.

The role of Guest Service Support Expert at JW Marriott is an essential part of the food and beverage operations within the hotel, designed to elevate the guest experience beyond just serving meals. This position involves supporting various front and back-of-house functions to ensure that every guest encounter is seamless, enjoyable, and memorable. With a focus on creating a welcoming atmosphere, the Guest Service Support Expert contributes to building an experience that guests will remember, where food and drinks complement the overall hospitality.

This role requires individuals who are proactive, hands-on, and dedicated to maintaining the highest quality standards while adhering to company policies and safety protocols. Guest Service Support Experts are responsible for numerous tasks, including setting tables to ensure the dining area is inviting, assisting kitchen staff with necessary support tasks, and maintaining cleanliness and supply levels in work areas. A significant aspect of the job includes being physically active throughout the shift—standing, walking, and moving on various surfaces to keep the operation running smoothly.

The position requires the ability to manage physical tasks such as lifting and moving objects weighing up to 25 pounds independently and up to 50 pounds with assistance, as well as reaching, bending, and stooping as needed to meet job demands. This physical component is critical to ensuring that the hospitality experience can be delivered flawlessly and efficiently.

JW Marriott offers a unique workplace culture that prioritizes associate well-being and professional growth. As part of Marriott International, associates have access to comprehensive training, development opportunities, and a supportive community that encourages camaraderie and personal excellence. The company believes that happy associates are the foundation of delivering wonderful hospitality to guests, reinforcing the ethos that "The JW Treatment" starts internally with how team members are cared for.

The Guest Service Support Expert position does not require prior supervisory experience or specific licenses, making it an accessible entry point for individuals interested in launching or advancing their careers in hospitality, particularly food and beverage services. A high school diploma or GED equivalent is preferred, but enthusiasm for service, reliability, and dedication to quality will set candidates apart.

Joining JW Marriott means becoming part of a global team that values innovation, genuine service, and the ongoing pursuit of excellence. Associates are encouraged to belong to a community of hospitality professionals committed to upholding the brand’s legacy and standards while developing their careers in a luxury environment with attention to holistic employee well-being. This role offers a meaningful opportunity for those who enjoy interacting with people, working in a dynamic, fast-paced setting, and contributing to memorable dining experiences that go beyond ordinary expectations.