Guest Service Support Expert

Marriott International is a globally recognized leader in the hospitality industry, renowned for its commitment to delivering exceptional guest experiences and cultivating inclusive workplaces. JW Marriott, a distinguished brand within the luxury portfolio of Marriott International, operates over 100 beautiful properties in major gateway cities and exclusive resort destinations worldwide. Known for its dedication to associate well-being and guest satisfaction, JW Marriott fosters a culture where associates are valued and supported to be the best versions of themselves. The brand carries forward the legacy of its founder, J. Willard Marriott, by encouraging innovation, authenticity, and intuitive service in a luxury environment that prioritizes holistic well-being and professional growth. As part of an expansive network of Marriott International brands, JW Marriott offers unparalleled career development opportunities, camaraderie with diverse colleagues, and an inspiring work atmosphere tailored to empower associates to pursue their passions.

The role of Guest Service Support Expert at JW Marriott is a vital position designed to ensure seamless food and beverage operations while enhancing the overall guest experience. This role goes beyond traditional service by contributing to a memorable and unique hospitality environment where food and drinks complement the experience rather than being the sole focus. As a Guest Service Support Expert, you will take initiative by performing a broad range of supportive tasks, including setting tables, assisting kitchen operations, replenishing supplies, and maintaining cleanliness in work areas. The position requires standing, sitting, or walking for extended periods, mobility across varied surfaces, and physically handling items weighing up to 25 pounds independently or 50 pounds with assistance. Strong attention to safety, adherence to company policies, professional presentation, and effective communication are crucial components of success in this role. This position is ideal for individuals who are energetic, hands-on, and eager to contribute meaningfully to a team that values guest satisfaction and operational excellence. There is no prior experience required, though previous work in food and beverage environments is preferred, and no supervisory responsibilities are involved. This opportunity enables associates to grow within a globally respected luxury hotel brand that is committed to non-discrimination and celebrates cultural diversity throughout its workforce. Joining JW Marriott means becoming part of a global family where your work has purpose, your talents are nurtured, and your career pathways are expansive, all while delivering the hallmark "Wonderful Hospitality. Always." of the Marriott legacy.