Guest Service Support Expert

Marriott International is a globally renowned leader in the hospitality industry, known for its commitment to providing exceptional service and memorable experiences to guests around the world. Among its luxury portfolio, JW Marriott stands out with more than 100 exquisite properties located in gateway cities and distinctive resort destinations. JW Marriott focuses on creating an environment where associates are valued, supported, and empowered to deliver the highest standards of hospitality. The philosophy at JW Marriott emphasizes the belief that happy associates lead to happy guests, fostering a workplace culture of camaraderie, innovation, and personal growth. JW Marriott offers comprehensive opportunities for training, development, and recognition, ensuring that every team member can thrive both personally and professionally within a luxury setting that embraces holistic well-being. This dedication to both guest satisfaction and associate care is known as The JW Treatment™.

The Guest Service Support Expert role at JW Marriott located at 2020 Convention Center Concourse, Atlanta, Georgia, is a pivotal position within the food and beverage category. This full-time, non-management position is not merely about serving food and drinks but about creating a memorable and unique experience for guests. The Guest Service Support Expert is responsible for ensuring that the food and beverage operations run efficiently by providing vital support services. Key responsibilities include setting tables, assisting kitchen staff, cleaning work areas, and replenishing supplies. These actions contribute to a seamless dining environment where every transaction feels like an integral part of the guest experience.

Success in this role requires a hands-on approach and a commitment to maintaining a safe and professional workplace. The expert needs to be physically active, capable of standing, sitting, or walking for extended periods and moving across various surfaces. The role also involves handling objects weighing up to 25 pounds independently or up to 50 pounds with assistance, as well as performing movements that include bending, twisting, and stooping. Maintaining professional communication, appearance, and adherence to company policies are fundamental expectations.

This position is ideal for individuals seeking to enter the food and beverage service field. While no prior related work experience is required, previous experience in a food and beverage environment is preferred. A high school diploma or GED equivalent is the minimum educational qualification, with no supervisory experience or specific licenses required. Marriott International is an equal opportunity employer dedicated to fostering diversity and inclusion in the workplace. Every associate’s unique background is valued and celebrated, and the company is committed to non-discrimination practices.

As a Guest Service Support Expert at JW Marriott, you will be part of a dynamic team that strives to uphold the brand’s legacy of wonderful hospitality by delivering thoughtful and forward-thinking service. Joining JW Marriott means belonging to a global network of passionate hospitality professionals where you can develop your career and become the best version of yourself. This role offers an excellent opportunity to grow within a world-class luxury hotel environment dedicated to both guest satisfaction and associate well-being.