Guest Service Support Expert

JW Marriott Desert Springs Resort & Spa is a distinguished luxury resort located in Palm Desert, California, known for its exceptional blend of elegant accommodations, world-class amenities, and unparalleled guest service. As part of Marriott International's luxury portfolio, JW Marriott properties are recognized globally for their commitment to excellence, innovative hospitality, and a welcoming atmosphere that embraces a rich blend of cultures and backgrounds. The resort offers a variety of dining options, recreational facilities, and relaxation spaces designed to provide guests with a comprehensive and memorable experience. The JW Marriott brand prides itself on placing associates at the heart of its operations, cultivating a workplace where employees feel valued, empowered, and encouraged to pursue professional growth and personal well-being through continuous training, development, and recognition programs. This caring approach is famously known as The JW Treatment, which ensures that taking care of associates translates directly into delivering exceptional hospitality to guests.

The Guest Service Support Expert role at JW Marriott Desert Springs Resort & Spa is an integral position within the Food and Beverage operations, dedicated to supporting seamless service delivery while enhancing the guest experience. This full-time, non-management position is designed for individuals passionate about hospitality and eager to contribute positively to the team. The role involves varied responsibilities such as setting tables, assisting kitchen staff, maintaining cleanliness in work areas, and replenishing supplies to ensure smooth food and beverage operations. Guest Service Support Experts are expected to be proactive and take the initiative in performing their duties, bringing energy and attention to detail to every aspect of their work.

This position requires a hands-on approach to job functions including standing, walking, lifting up to 25 pounds solo and 50 pounds with help, bending, stooping, and moving across different surfaces. Employees must maintain professional standards in uniform appearance, communication, safety practices, and adherence to company policies. No previous supervisory experience is necessary, although prior experience in food and beverage settings such as working as a food runner or server assistant is preferred. The role offers a wage of $17.00 per hour, is tip eligible, and includes eligibility for a staff service charge. Open availability is preferred to meet the needs of this dynamic department.

Joining JW Marriott means becoming part of a global community where diversity is celebrated, and associates are respected and supported regardless of background or status. Marriott International is an equal opportunity employer committed to non-discrimination and compliance with all applicable laws concerning hiring and employment. This role presents an excellent opportunity for individuals looking to build a solid foundation in hospitality with a prestigious brand renowned for its dedication to wonderful hospitality. Candidates passionate about creating memorable guest experiences and working in a vibrant, supportive environment will find this role both rewarding and full of potential for growth.