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GUEST SERVICE SUPERVISOR RECRUITMENT INCENTIVE $2000 (FULL TIME)
Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $23.37
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Paid holidays
Employee Discounts
Professional development opportunities
Job Description
Washington Navy Yard is a historic military installation located in Washington, D.C., serving as a vital hub for the United States Navy. It encompasses a variety of facilities and organizations that support naval operations, training, and administration. The Navy Yard is renowned for its strategic location, rich heritage, and ongoing commitment to providing excellent services and support to Navy personnel and their families. It hosts several important divisions, including the Navy Exchange Command's Hospitality Group (NHG), which focuses on delivering top-tier hospitality and guest services to visitors and residents alike.
The Washington Navy Yard is currently seeking a dedicat... Show More
The Washington Navy Yard is currently seeking a dedicat... Show More
Job Requirements
- Two years of general administrative or professional experience
- One year of responsible supervisory or technical experience in guest services or hospitality
- Academic study in hotel lodging or hospitality school may be substituted for experience
- Ability to communicate effectively in person, via telephone and email
- Willingness to work all shifts including holidays
- Must be able to perform duties during emergencies or heavy weather
- Ability to maintain security and confidentiality
- Proficiency with Property Management Systems and Point of Sale technology
- Must satisfy all training requirements for the position
Job Qualifications
- Two years of experience in administrative, professional, or responsible work with knowledge of business practices
- One year of responsible experience in supervisory or professional work demonstrating knowledge of Navy Lodge front of house operations or similar guest services environment
- Completion of at least one year of academic study in hotel lodging or hospitality school may substitute for experience
- Ability to exercise mature judgment
- Skill in person-to-person work relationships
- Knowledge of Navy Lodge operations is preferred
Job Duties
- Responsible for NNHG front desk operations including lobby appearance and guest service office operations
- Work all shifts including holidays as scheduled
- Communicate with NHG personnel and chain of command concerning operations and guest issues
- Assist guests in person via telephone and email to secure room reservations, cancellations, payments, inquiries, check-in and check-out
- Train associates on NHG systems, standards, and SOPs
- Complete work schedules, assign work, monitor quality and productivity, motivate staff
- Approve leave requests, document attendance, use payroll system, provide daily payroll expense reports
- Issue room keys, sort mail and messages, deposit guest valuables
- Control inventory of uniforms and ensure proper condition
- Operate multi-line telephone system and respond to inquiries about services and facilities
- Utilize computerized Property Management System to generate reports and input data
- Operate Point of Sale system for convenience store or sales transactions
- Reconcile daily transactions, perform night audit functions, assist with end of month reporting
- Act as Manager on Duty in absence of General Manager
- Maintain operations during emergencies and heavy weather
- Participate in hiring, evaluating, counseling staff, completing performance evaluations, approving leave, recommending performance awards
- Assist with setting up and breaking down breakfast bar and events
- Create and submit purchase requisitions and maintain supplies
- Monitor equipment and arrange repairs
- Ensure compliance with OSHA and NHG regulations
- Review departmental budgets and monitor expenses
- Responsible for security of guest rooms and pass keys
- Perform other related duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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