GUEST SERVICE SUPERVISOR RECRUITMENT INCENTIVE $2000 (FULL TIME)

Washington Navy Yard is a historic military installation located in Washington, D.C., serving as a vital hub for the United States Navy. It encompasses a variety of facilities and organizations that support naval operations, training, and administration. The Navy Yard is renowned for its strategic location, rich heritage, and ongoing commitment to providing excellent services and support to Navy personnel and their families. It hosts several important divisions, including the Navy Exchange Command's Hospitality Group (NHG), which focuses on delivering top-tier hospitality and guest services to visitors and residents alike.

The Washington Navy Yard is currently seeking a dedicated Front Desk Supervisor for their NEXCOM Hospitality Group (NHG). This full-time position, offering a salary of $23.37 per hour, is based in Washington, D.C. The role plays a pivotal part in maintaining the smooth operation and high quality of the NHG front desk, which serves as the primary point of contact for guests and visitors. The Front Desk Supervisor will oversee and supervise NHG staff responsible for daily front desk operations, including lobby management, guest services, office functions, and ensuring the overall appearance and efficiency of the lobby environment.

The supervisory duties involve managing shift schedules, training staff in NHG systems, standards, and Standard Operating Procedures (SOPs), monitoring performance, and promoting continuous improvement among team members. Communication is a key aspect of this position; the supervisor will coordinate with NHG personnel, management, and the chain of command to handle guest issues or situations requiring escalation beyond one’s authority. The Front Desk Supervisor will be responsible for ensuring all guest interactions, such as reservations, check-ins/check-outs, payment processing, and inquiries, are conducted professionally and efficiently.

In addition to daily operational tasks, the role involves handling administrative responsibilities such as leave approvals, payroll entry, inventory control of uniforms, and maintaining detailed records related to guest services. The supervisor will also manage cash transactions using the Property Management System (PMS) and Point of Sale (POS) system, ensuring all financial reconciliations are accurate and timely. Acting as Manager on Duty when needed, the Front Desk Supervisor must be prepared to maintain business continuity in the absence of the General Manager and during emergencies or heavy weather conditions.

The position requires a professional who is adept at maintaining compliance with state and federal regulations, particularly OSHA standards, and NHG policies to ensure a clean and safe environment for both guests and staff. The ability to oversee budgets, monitor expenses, and assist with procurement of supplies and equipment is also essential. This role may involve occasional support for event setups such as breakfast bars or special functions, contributing to a pleasant guest experience.

Ideal candidates will have a solid background in hospitality or administrative roles, with at least two years of relevant experience or equivalent education in hotel lodging or hospitality management. The Front Desk Supervisor must demonstrate strong leadership, effective communication skills, and a commitment to exceptional customer service. This is a unique opportunity to join a prestigious military hospitality group and play a key role in upholding the high standards of the Washington Navy Yard’s guest services.