Guest Service Supervisor

Drury Inn & Suites, located at 2715 N. Glenstone in Springfield, Missouri, is part of the well-respected Drury Hotels chain. Drury Hotels is known for creating environments where employees don't just find a job, but a place where they truly belong and can make a meaningful impact. With a commitment to rewarding its team members generously and fostering an inclusive culture, Drury Hotels continuously ranks among America’s Greatest Workplaces, including Newsweek's prestigious 2025 list. This hotel is a well-established entity in the hospitality industry, offering comfortable lodging options with excellent guest services that uphold the company’s standard of excellence.

The Front Desk Supervisor role at Drury Inn & Suites in Springfield represents an excellent opportunity for motivated individuals passionate about hospitality and customer service. This position involves assisting the management team in overseeing front desk and guest service staff, ensuring that all operations align with Drury Hotels' high standards. The supervisor plays a pivotal role in maintaining a positive guest experience by leading and inspiring a team that provides courteous, efficient, and friendly service at all times. This role requires the supervisor to uphold the integrity and core values of Drury Hotels while motivating the team to exceed guest expectations through superior service standards.

The position demands excellent interpersonal and leadership skills, as the supervisor will assist with training new guest service members, manage day-to-day operations including cash handling and office machinery use, and respond promptly to guest inquiries, requests, and complaints with a positive attitude. Additionally, the supervisor will help maintain a safe and secure hotel environment by monitoring facilities and work habits. The ability to communicate clearly in English and a thorough understanding of marketing and sales programs are essential. Flexibility is also important, as the role may include performing duties of other positions such as guest service agent or night auditor when needed, and some travel might be required.

Drury Hotels offers a work culture that goes beyond the typical hotel job. Employees are valued not only for their work performance but for who they are as individuals. The company supports work-life balance through flexible scheduling, paid time off, and additional perks like hotel discounts and free room nights. There are strong career growth opportunities with mentorship, cross-training, development plans, and management training available, evidenced by over 200 internal promotions in a single year. The benefits package is comprehensive, featuring medical, dental, vision, prescription, life, and disability insurance, plus a Team Member Assistance Program and a company-matched 401(k) retirement plan. Along with competitive base pay, there is an attractive quarterly bonus opportunity that can provide up to $3,200 annually, highlighting the company’s commitment to rewarding dedication and success.