Guest Service Supervisor

Drury Inn & Suites, located at 2715 N. Glenstone in Springfield, Missouri, is part of the renowned Drury Hotels family, a respected name in the hospitality industry. Drury Hotels is recognized for its commitment to providing exceptional accommodations and outstanding guest experiences across the United States. Known for its welcoming atmosphere, quality service, and dedicated team members, Drury Hotels continually seeks passionate individuals who want to belong to a workplace where their effort is genuinely valued. Drury Hotels offers its employees more than just a job—it's a place where professional growth, personal well-being, and work-life balance are prioritized.

This opportunity to join the Drury Inn & Suites team is for the position of Front Desk Supervisor, a vital role that bridges management and guest relations. The Front Desk Supervisor works under general supervision, ensuring smooth operations at the hotel's front desk and guest service areas. This position requires someone who embodies the Drury Hotels values—a commitment to superior customer service, integrity, leadership, and motivation. The successful candidate will actively support and enforce policies and procedures, inspire and lead guest service team members by example, and contribute meaningfully to an exceptional guest experience.

In this supervisory role, you will manage and motivate staff, provide training to guest service team members, and respond promptly and efficiently to guest inquiries, requests, and complaints with a positive and helpful attitude. Your leadership will be key to fostering a positive and inclusive work environment, ensuring that all guests feel welcomed and valued. Drury Hotels provides an encouraging atmosphere where career growth is actively supported through mentorship, cross-training, development plans, and management training programs. With over 200 internal promotions annually, there are numerous opportunities to advance your career within the company.

As part of the team, you'll receive a competitive salary accompanied by generous benefits, including quarterly bonus incentives of up to $3,200 annually, flexible scheduling, paid time off, hotel discounts, and complimentary room nights. Drury Hotels also offers comprehensive health and well-being benefits including medical, dental, vision, prescription coverage, life, disability insurance, and access to the Team Member Assistance Program. Retirement planning support is provided via company-matched 401(k) plans. The company’s commitment to recognizing and rewarding its team members has earned it a spot on Newsweek's America's Greatest Workplaces 2025 list.

This role also demands a strong grasp of Drury Hotels' marketing and sales programs as you will assist with sales-related initiatives. Practical duties include performing guest service agent tasks, night audits, and handling monetary transactions as necessary. Attention to detail, clear communication skills in English, and the ability to maintain a safe and secure environment for both guests and team members are essential. Some travel may be required as part of this role.

Joining Drury Inn & Suites means becoming part of a vibrant, community-oriented team where your efforts drive the success of both our guests and the company. If you're ready to rise, shine, and work happy, this Front Desk Supervisor role offers an incredible chance to advance your hospitality career at a company that truly cares about your experience and growth.