Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.75 - $25.50
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
fitness center access
Professional Development
Job Description
This well-established hotel features 313 guest rooms and 1,900 square feet of versatile meeting and event space, making it an ideal destination for both business and leisure travelers. Guests can enjoy impressive amenities including a rooftop pool that offers panoramic views, a relaxing whirlpool, a 24-hour fitness center, and three on-site restaurants providing diverse dining options. Convenient transportation is also available with an airport shuttle service. Located conveniently next to the Shreveport Convention Center and just two blocks from the scenic Red River, the hotel offers easy access to local attractions. It is also situated near major employers such as Capital One, Shaw Industries, and Chesapeake Energy, serving professionals seeking comfortable accommodations and business-friendly services.
The hotel is currently seeking a Guest Services Supervisor to join the Front Office team. This full-time role is focused on maintaining exceptional guest service standards by assisting with front desk operations. The successful candidate will oversee daily check-in and check-out processes, provide leadership and guidance to front desk staff, and promote a culture of teamwork to ensure a positive guest experience. The position reports to the Assistant Guest Services Manager and Director of Rooms and supervises Guest Services Agents. Key responsibilities include supervising daily front desk operations, warmly greeting guests, handling guest concerns professionally, supporting staff training and development, monitoring cash handling and billing accuracy, coordinating with housekeeping and maintenance, and ensuring the front desk and lobby maintain a clean and welcoming environment. This role also involves enforcing company policies, safety protocols, and brand standards. The Guest Services Supervisor must possess strong leadership and communication skills, be capable of multitasking under pressure, and have proficiency with hotel systems such as OnQ or Opera and Microsoft Office applications. This role requires flexibility to work various shifts including weekends and holidays. The hotel values diversity and provides equal employment opportunities in line with all applicable federal, state, and local laws.
The hotel is currently seeking a Guest Services Supervisor to join the Front Office team. This full-time role is focused on maintaining exceptional guest service standards by assisting with front desk operations. The successful candidate will oversee daily check-in and check-out processes, provide leadership and guidance to front desk staff, and promote a culture of teamwork to ensure a positive guest experience. The position reports to the Assistant Guest Services Manager and Director of Rooms and supervises Guest Services Agents. Key responsibilities include supervising daily front desk operations, warmly greeting guests, handling guest concerns professionally, supporting staff training and development, monitoring cash handling and billing accuracy, coordinating with housekeeping and maintenance, and ensuring the front desk and lobby maintain a clean and welcoming environment. This role also involves enforcing company policies, safety protocols, and brand standards. The Guest Services Supervisor must possess strong leadership and communication skills, be capable of multitasking under pressure, and have proficiency with hotel systems such as OnQ or Opera and Microsoft Office applications. This role requires flexibility to work various shifts including weekends and holidays. The hotel values diversity and provides equal employment opportunities in line with all applicable federal, state, and local laws.
Job Requirements
- High school diploma or equivalent required
- 1-2 years of hotel front desk or supervisory experience preferred
- Knowledge of hotel systems such as OnQ or Opera a plus
- Prior supervisory or team lead experience preferred
- Strong leadership and communication skills
- Excellent guest service and problem-solving abilities
- Ability to multitask and remain professional under pressure
- Proficient in Microsoft Office including Outlook, Word, and Excel
- Knowledge of cash handling and front desk procedures
- Flexibility to work various shifts including weekends and holidays
Job Qualifications
- High school diploma or equivalent
- 1-2 years of hotel front desk or supervisory experience preferred
- Knowledge of hotel systems such as OnQ or Opera preferred
- Prior supervisory or team lead experience preferred
- Strong leadership and communication skills
- Excellent guest service and problem-solving abilities
- Ability to multitask and remain professional under pressure
- Proficient in Microsoft Office including Outlook, Word, and Excel
- Knowledge of cash handling and front desk procedures
- Flexibility to work various shifts including weekends and holidays
Job Duties
- Supervise and assist Guest Service Agents with daily front desk operations
- Greet guests warmly and ensure a smooth check-in and check-out process
- Handle guest concerns promptly and professionally to ensure satisfaction
- Support training and development of front desk staff
- Monitor accuracy of cash handling, billing, and shift reports
- Coordinate with Housekeeping and Maintenance to ensure room readiness
- Maintain a clean, welcoming, and organized front desk and lobby area
- Enforce company policies, safety, and brand standards
- Perform additional duties as assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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