Guest Service Supervisor

Skybridge Seattle Airport Hotel, located at 17338 International Blvd., Seattle, WA, is part of Hollander Hospitality, a renowned company known for aligning its people with their passion to deliver award-winning service and memorable experiences. Hollander Hospitality builds, renovates, owns, and operates hotels with a firm belief that their team members are their foundation and greatest asset. The company prides itself on being exceptional partners to one another, their guests, and the communities they serve. Recognized through multiple awards for outstanding guest service and meetings excellence, the company creates a supportive environment where team members feel a sense of belonging, empowerment, and are encouraged to contribute their innovative spirit and raw talent. This commitment to excellence ensures guests receive the best experience possible.

The Skybridge Seattle Airport Hotel is currently seeking a dedicated Guest Service Supervisor to join their dynamic team. This full-time position plays a critical role in managing front office operations, ensuring all guests—whether arriving, departing, or staying in-house—receive outstanding customer service. The Guest Service Supervisor is responsible for delivering accurate and timely information and services while maintaining a professional, friendly, and helpful demeanor at all times. The role requires strong leadership, organizational skills, and the ability to motivate and train staff effectively. With a variable schedule that includes weekends and holidays, this position offers an hourly wage ranging from $23.54 to $25.56 per hour based on experience. In addition to the competitive pay, the role includes supplemental pay opportunities through individual incentives and bonus programs.

As a member of the team, the Guest Service Supervisor will experience a workplace culture that values diversity, equal opportunity, and safety as a drug-free environment. The hotel is committed to employee wellbeing, offering a wide array of benefits such as paid time off, holiday pay, paycheck advancement programs, hotel travel discounts, supplemental insurance, employee assistance programs, and employee meals. Eligible employees can also benefit from medical, dental, vision, life, and AD&D insurance, as well as a 401(k) plan with employer match. This role is pivotal in supporting the hotel's reputation for delivering high standards of guest service and overall operational excellence. It is ideal for individuals who have prior experience in hospitality, possess excellent communication skills, and are passionate about delivering memorable guest experiences while fostering a positive work environment.