Guest Service Supervisor

Drury Hotels is a renowned hospitality company dedicated to providing exceptional guest experiences while creating a fulfilling workplace environment for its team members. Established with a commitment to quality service and integrity, Drury Hotels has earned a reputation as an award-winning employer, recognized in Newsweek's America's Greatest Workplaces 2025. The company operates upscale hotels across various locations, offering not only comfortable accommodations but also a culture that values employee growth, well-being, and satisfaction. With locations such as the one at 5505 Mills Civic Parkway in West Des Moines, Iowa, Drury Hotels exemplifies its dedication to community engagement and superior hospitality standards.

The position available is for an Assistant Front Desk Manager, a vital role within the hotel’s management team. This position offers a competitive hourly wage range between $19.62 and $22, commensurate with experience, emphasizing the company's focus on rewarding talent and dedication. The Assistant Front Desk Manager plays a critical role in overseeing front desk operations, ensuring that the guest services team operates efficiently and with excellence. This role demands leadership, motivation, and a steadfast commitment to Drury Hotels' policies and service standards.

As an Assistant Front Desk Manager, you will actively support the management team by supervising guest service staff, ensuring operational standards are met with finesse. Your responsibilities will include training new team members, fostering a positive work environment, and maintaining a culture of superior customer service. Acting as both a leader and a frontline team member, the role requires flexibility to perform tasks such as guest service agent duties or night audit responsibilities when necessary. The position expects someone who can handle financial transactions accurately and efficiently, manage office equipment, and maintain stringent safety and security protocols.

Drury Hotels values clear communication and interpersonal skills, requiring the Assistant Front Desk Manager to interact professionally with both guests and team members. This role also involves prompt and effective handling of guest inquiries, requests, and complaints with a service-minded mindset, embodying the company’s +1 Service Attitude philosophy. The ability to inspire and motivate staff members to exceed expectations is paramount, alongside the capacity to maintain a respectful and inclusive workplace for a diverse team.

The company's commitment to employee satisfaction is reflected in its focus on work-life balance, offering flexible scheduling, paid time off, hotel discounts, and free room nights. Career growth is strongly supported through mentorship programs, cross-training, development plans, and management training, making Drury Hotels a place for long-term career advancement. Additional benefits include a comprehensive health and well-being package covering medical, dental, vision, prescription drugs, life insurance, disability coverage, and access to a Team Member Assistance Program. The company also provides a company-matched 401(k) retirement plan and quarterly bonus opportunities totaling up to $3,200 annually.

At Drury Hotels, joining the team means becoming part of a culture that is not only fun and engaging but also one where your contributions are valued and your professional growth is nurtured. With a focus on integrity, motivation, and service excellence, this role is ideal for individuals looking to advance their hospitality career in a supportive and dynamic environment. Immediate hiring is underway, inviting candidates who are ready to rise, shine, and work happy at this prestigious hotel brand.