Guest Service Supervisor

Cape Coral, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $16.50 - $23.75

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

flexible schedule

Job Description

TownePlace Suites Fort Myers Estero, managed by Essex Hotel Management, is a well-established hospitality provider dedicated to delivering exceptional service and comfortable accommodations for travelers. Essex Hotel Management has built a reputation over nearly three decades for its innovative and solution-driven approach, resulting in high satisfaction levels among team members, partners, owners, and guests alike. The company’s philosophy is grounded in its Vision, Mission, and Values, emphasizing dedication, responsiveness, integrity, value orientation, engagement, and nimbleness. At TownePlace Suites Fort Myers Estero, we believe in fostering a diverse and inclusive workplace where equal opportunity is provided irrespective of race, religion, gender identity, sexual orientation, disability, or any other protected status. This inclusive culture has helped us maintain a motivated and cohesive team committed to excellence in hospitality.

The role of Guest Service Supervisor at TownePlace Suites Fort Myers Estero is an exciting leadership opportunity responsible for overseeing the daily operations of the front desk. This role is pivotal in ensuring that all guest interactions are handled with the highest level of professionalism and care. The Guest Service Supervisor will manage and train the front desk staff, equipping them with the necessary skills to handle guest inquiries and requests efficiently and courteously. This position also requires managing room reservations and maintaining accurate guest information, assisting with check-in and check-out procedures when needed, and ensuring the overall presentation and cleanliness of the front desk area. We seek a dedicated and driven professional who thrives in a fast-paced environment and is passionate about delivering exceptional guest service.

Our Guest Service Supervisors act as the face of the hotel, creating first impressions that set the tone for an outstanding guest experience. By maintaining a thorough working knowledge of hotel policies and local attractions, supervisors help enhance guest satisfaction. Additionally, this role demands excellent organizational and communication skills, the ability to remain calm and effective under pressure, and a flexible schedule that includes nights, weekends, and holidays. As part of Essex Hotel Management, the successful candidate will enjoy a supportive company culture that champions accountability, innovation, and teamwork, making it an excellent place to grow your career in hospitality management.

Job Requirements

High school diploma or equivalent required
bachelor’s degree in hospitality management or related field preferred
minimum of 2 years of experience in a hotel front desk or guest services role
strong communication and interpersonal skills
excellent organizational and time management skills
ability to work well under pressure and handle multiple tasks simultaneously
proficient in Microsoft Office and hotel management software
ability to work a flexible schedule including nights, weekends, and holidays

Job Qualifications

High school diploma or equivalent
minimum of 2 years of experience in a hotel front desk or guest services role
strong communication and interpersonal skills
excellent organizational and time management skills
proficient in Microsoft Office and hotel management software
ability to work well under pressure and handle multiple tasks simultaneously
ability to work a flexible schedule including nights, weekends, and holidays

Job Duties

Oversee the daily operations of the front desk, ensuring that all tasks are completed efficiently and accurately
Manage the front desk staff, ensuring that they are properly trained and equipped to handle all guest inquiries and requests
Ensure that guests receive exceptional service and that all guest complaints are resolved in a timely and professional manner
Monitor and maintain the front desk area, ensuring that it is clean, organized, and welcoming to guests
Manage room reservations and ensure that all guest information is accurate and up-to-date
Assist with check-in and check-out procedures as needed
Maintain a working knowledge of hotel policies and procedures, as well as local attractions and events
Assist with other duties as assigned by the hotel manager