Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.50 - $23.75
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Job Description
TownePlace Suites Fort Myers Estero, managed by Essex Hotel Management, is part of a reputable hospitality group known for its commitment to delivering exceptional guest experiences. Essex Hotel Management has nearly three decades of industry experience and maintains a "solution-driven" approach that emphasizes high satisfaction among team members, partners, owners, and guests. This approach is anchored in their core values of dedication, responsiveness, integrity, value-orientation, engagement, and nimbleness. TownePlace Suites offers an extended-stay hotel experience ideal for travelers seeking comfort and convenience in Fort Myers Estero. The property prides itself on providing warm, welcoming environments, quality service, and a guest-focused atmosphere that ensures visitors feel at home during their stay.
The role of Guest Service Supervisor at TownePlace Suites Fort Myers Estero is a full-time position focused on managing the front desk operations and staff to optimize guest satisfaction and operational efficiency. The Guest Service Supervisor acts as the first line of leadership, overseeing daily front desk activities to ensure all tasks are performed with accuracy and professionalism. This role requires proactive management of the front office team, including training and development to empower staff to handle inquiries and requests effectively. The Guest Service Supervisor is responsible for maintaining an organized and inviting front desk area, ensuring that guests receive outstanding service and that any complaints are addressed promptly with tact and professionalism.
Key responsibilities include managing room reservations with attention to detail to ensure guest information is accurate and current, assisting with check-in and check-out procedures to maintain smooth guest flow, and staying knowledgeable about hotel policies, procedures, and local attractions to enhance the guest experience. The position also involves supporting the hotel manager with other assigned duties that contribute to the overall success of the property. Candidates for this role should be capable of thriving in a fast-paced environment, demonstrating strong communication, organizational skills, and the ability to multitask efficiently.
Essex Hotel Management values diversity and inclusion and is committed to providing equal employment opportunities to all, fostering a workplace free of discrimination. The Guest Service Supervisor position offers an exciting opportunity to join a team that is engaged, dedicated, and responsive, with a culture that values integrity and innovation. This role is suitable for individuals passionate about guest services and looking to grow their career in hospitality management within a supportive and welcoming environment.
The role of Guest Service Supervisor at TownePlace Suites Fort Myers Estero is a full-time position focused on managing the front desk operations and staff to optimize guest satisfaction and operational efficiency. The Guest Service Supervisor acts as the first line of leadership, overseeing daily front desk activities to ensure all tasks are performed with accuracy and professionalism. This role requires proactive management of the front office team, including training and development to empower staff to handle inquiries and requests effectively. The Guest Service Supervisor is responsible for maintaining an organized and inviting front desk area, ensuring that guests receive outstanding service and that any complaints are addressed promptly with tact and professionalism.
Key responsibilities include managing room reservations with attention to detail to ensure guest information is accurate and current, assisting with check-in and check-out procedures to maintain smooth guest flow, and staying knowledgeable about hotel policies, procedures, and local attractions to enhance the guest experience. The position also involves supporting the hotel manager with other assigned duties that contribute to the overall success of the property. Candidates for this role should be capable of thriving in a fast-paced environment, demonstrating strong communication, organizational skills, and the ability to multitask efficiently.
Essex Hotel Management values diversity and inclusion and is committed to providing equal employment opportunities to all, fostering a workplace free of discrimination. The Guest Service Supervisor position offers an exciting opportunity to join a team that is engaged, dedicated, and responsive, with a culture that values integrity and innovation. This role is suitable for individuals passionate about guest services and looking to grow their career in hospitality management within a supportive and welcoming environment.
Job Requirements
- High school diploma or equivalent required
- bachelor’s degree in hospitality management or related field preferred
- minimum of 2 years of experience in a hotel front desk or guest services role
- strong communication and interpersonal skills
- excellent organizational and time management skills
- ability to work well under pressure and handle multiple tasks simultaneously
- proficient in Microsoft Office and hotel management software
- ability to work a flexible schedule including nights, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- bachelor’s degree in hospitality management or related field preferred
- minimum of 2 years of experience in a hotel front desk or guest services role
- strong communication and interpersonal skills
- excellent organizational and time management skills
- proficient in Microsoft Office and hotel management software
- ability to work well under pressure and handle multiple tasks simultaneously
Job Duties
- Oversee the daily operations of the front desk, ensuring that all tasks are completed efficiently and accurately
- Manage the front desk staff, ensuring that they are properly trained and equipped to handle all guest inquiries and requests
- Ensure that guests receive exceptional service and that all guest complaints are resolved in a timely and professional manner
- Monitor and maintain the front desk area, ensuring that it is clean, organized, and welcoming to guests
- Manage room reservations and ensure that all guest information is accurate and up-to-date
- Assist with check-in and check-out procedures as needed
- Maintain a working knowledge of hotel policies and procedures, as well as local attractions and events
- Assist with other duties as assigned by the hotel manager
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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