Job Overview
Compensation
Hourly
Exact $14.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Positive work environment
opportunities for growth
team-oriented culture
Career Development
Flexible Shifts
Job Description
Our company is a well-established hotel dedicated to providing exceptional guest experiences through excellent customer service and a welcoming atmosphere. As a leader in the hospitality industry, we pride ourselves on maintaining high standards of quality and professionalism, while fostering a positive workplace culture where team members can grow and develop their careers. We value teamwork, integrity, and a passion for delivering memorable stays to our guests. With a guest-focused approach, our hotel offers a dynamic and supportive environment for hospitality professionals who are committed to excellence.
The Guest Service Supervisor role is an exciting opportunity for individuals who are friendly, confident, and passionate about leading by example in the front desk operations of our hotel. This position plays a critical role in supporting and guiding the front desk team to ensure each guest receives a smooth, welcoming, and efficient experience from arrival to departure. Responsibilities include assisting with daily operations, training new team members, addressing guest concerns with professionalism, and upholding brand standards. The Guest Service Supervisor will also handle shift coverage, provide service recovery when needed, and maintain accurate operational records. This supervisory role requires strong communication skills, a calm demeanor, and the ability to multitask effectively.
If you enjoy problem solving and leading a team to success in a fast-paced hospitality setting, this position offers valuable opportunities for professional growth in front office and hotel leadership roles. Join us to be part of an energetic, team-oriented environment where you can directly impact the quality of our guest services and help shape positive guest experiences. We are eager to welcome a dedicated individual who shares our commitment to service excellence and teamwork. Employment is full-time, with flexible shifts including weekends and holidays, offering a rewarding career path within our company.
The Guest Service Supervisor role is an exciting opportunity for individuals who are friendly, confident, and passionate about leading by example in the front desk operations of our hotel. This position plays a critical role in supporting and guiding the front desk team to ensure each guest receives a smooth, welcoming, and efficient experience from arrival to departure. Responsibilities include assisting with daily operations, training new team members, addressing guest concerns with professionalism, and upholding brand standards. The Guest Service Supervisor will also handle shift coverage, provide service recovery when needed, and maintain accurate operational records. This supervisory role requires strong communication skills, a calm demeanor, and the ability to multitask effectively.
If you enjoy problem solving and leading a team to success in a fast-paced hospitality setting, this position offers valuable opportunities for professional growth in front office and hotel leadership roles. Join us to be part of an energetic, team-oriented environment where you can directly impact the quality of our guest services and help shape positive guest experiences. We are eager to welcome a dedicated individual who shares our commitment to service excellence and teamwork. Employment is full-time, with flexible shifts including weekends and holidays, offering a rewarding career path within our company.
Job Requirements
- Previous front desk or hospitality experience required
- Strong customer service and communication skills
- Ability to lead, coach, and support a team
- Calm, professional, and dependable
- Strong problem solving and multitasking abilities
- Comfortable with computers and hotel systems
- Flexible to work any shifts including holidays and weekend
Job Qualifications
- Previous front desk or hospitality experience
- Strong customer service and communication skills
- Ability to lead, coach, and support a team
- Calm, professional, and dependable demeanor
- Strong problem solving and multitasking abilities
- Comfortable with computers and hotel systems
Job Duties
- Assist in supervising front desk staff and daily operations
- Support check ins, check outs, reservations, and guest inquiries
- Provide coaching and training to team members
- Handle guest concerns and resolve service issues professionally
- Ensure front desk procedures and brand standards are followed
- Maintain accurate records, logs, and shift information
- Communicate important updates to management and other departments
- Assist with cashiering, billing, and basic audit tasks
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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