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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.50 - $17.50
Work Schedule
Flexible
Weekend Shifts
Job Description
Our establishment is a reputable hotel known for providing exceptional guest experiences through excellent customer service and a warm, welcoming atmosphere. We pride ourselves on maintaining high standards in hospitality, ensuring that each guest feels valued from the moment they arrive until their departure. At the heart of our operations is a dedicated front desk team that serves as the first point of contact for our guests, managing inquiries, reservations, and all aspects of guest interaction with professionalism and efficiency.
The role of Guest Service Supervisor is essential within our front desk operations, serving as a key leader who s... Show More
The role of Guest Service Supervisor is essential within our front desk operations, serving as a key leader who s... Show More
Job Requirements
- Flexible to work any shifts including holidays and weekend
Job Qualifications
- Previous front desk or hospitality experience required
- Strong customer service and communication skills
- Ability to lead, coach, and support a team
- Calm, professional, and dependable
- Strong problem solving and multitasking abilities
- Comfortable with computers and hotel systems
Job Duties
- Assist in supervising front desk staff and daily operations
- Support check ins, check outs, reservations, and guest inquiries
- Provide coaching and training to team members
- Handle guest concerns and resolve service issues professionally
- Ensure front desk procedures and brand standards are followed
- Maintain accurate records, logs, and shift information
- Communicate important updates to management and other departments
- Assist with cashiering, billing, and basic audit tasks
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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