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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $17.00
Work Schedule
Flexible
Day Shifts
Benefits
quarterly bonuses
Work-life balance
Paid Time Off
hotel discounts
Free room nights
Health Insurance
Dental Insurance
Vision Insurance
Prescription coverage
Life insurance
Disability insurance
Team Member Assistance Program
401(k) Plan
Job Description
Drury Hotels is a renowned hospitality company known for its commitment to creating exceptional experiences for guests and meaningful careers for employees. Our brand is celebrated for outstanding customer service, a supportive work environment, and opportunities for professional growth within the hotel industry. Located at 812 West I-65 Service Road South in Mobile, Alabama, our new hotel exemplifies these values with an emphasis on teamwork and integrity. Drury Hotels has earned accolades such as being ranked among Newsweek's America's Greatest Workplaces for 2025, reflecting our dedication to providing a positive, inclusive workplace where team members feel valued and empowered.Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in front desk or guest service role
- Ability to provide written and oral direction
- Ability to perform duties of guest service agent or night audit as needed
- Reliable and able to work flexible hours including nights and weekends
- Ability to maintain a safe and secure environment
- Willingness to travel if required
Job Qualifications
- Ability to communicate clearly in English
- Experience in hospitality or customer service roles
- Knowledge of hotel policies and procedures
- Ability to train and motivate team members
- Strong leadership and interpersonal skills
- Ability to handle money and perform night audit duties
- Attention to detail and organizational skills
Job Duties
- Assist management team with supervising the front desk and guest service positions
- Ensure Drury Hotels policies and procedures are consistently communicated and followed
- Provide motivation and demonstrate positive leadership to inspire team members
- Assist with training guest service team members
- Ensure an exceptional guest experience by providing courteous and friendly service
- Respond promptly and efficiently to inquiries, requests and complaints with a +1 service attitude
- Contribute to maintaining a positive work environment for diverse team and guests
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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