Guest Service Supervisor

Drury Hotels is a renowned hospitality company known for its commitment to creating exceptional experiences for guests and meaningful careers for employees. Our brand is celebrated for outstanding customer service, a supportive work environment, and opportunities for professional growth within the hotel industry. Located at 812 West I-65 Service Road South in Mobile, Alabama, our new hotel exemplifies these values with an emphasis on teamwork and integrity. Drury Hotels has earned accolades such as being ranked among Newsweek's America's Greatest Workplaces for 2025, reflecting our dedication to providing a positive, inclusive workplace where team members feel valued and empowered.

We are currently seeking a Front Desk Supervisor to join our new property in Mobile. This role offers a starting pay rate of $17 per hour and includes the opportunity to grow within a highly regarded hospitality company. As a Front Desk Supervisor, you will play an integral role in overseeing the front desk and guest services team, ensuring that Drury Hotels' standards of service and professionalism are consistently met. You will work closely with both management and team members to foster an environment where every guest feels welcomed, appreciated, and well-cared for.

The successful candidate will assist in training front desk employees, motivate them to exceed customer expectations, and ensure compliance with hotel policies and procedures. Being a visible leader, you will set a positive example by demonstrating integrity, enthusiasm, and exceptional hospitality skills. This position also involves hands-on duties such as handling guest inquiries, managing complaints with a +1 service attitude, performing night audits, and supporting various operational tasks as needed. Your ability to communicate effectively in English, give and receive directions, and maintain attention to detail will be critical to providing unparalleled guest service and maintaining a safe and secure environment.

Drury Hotels values work-life balance and offers flexible scheduling, paid time off, and exclusive discounts including free room nights. We also provide our team members with comprehensive health benefits including medical, dental, vision, prescription coverage, and life and disability insurance. Additionally, as part of our team, you will have access to a Team Member Assistance Program and a company-matched 401(k) retirement plan. Incentives such as quarterly bonuses up to $3200 per year are offered based on hotel performance, reinforcing our belief that we succeed together.

Joining Drury Hotels means becoming part of a company that invests in your growth through mentorship, cross-training, development plans, and management training. We have a strong track record with over 200 internal promotions within the last year alone, signaling abundant opportunities for career advancement. If you are passionate about hospitality, enjoy leading teams, and are motivated to contribute to an award-winning company where you belong, we encourage you to apply and start your rewarding journey with us today.