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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $17.00
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive pay
Health Insurance
Paid Time Off
opportunities for growth
Team-oriented environment
Employee Discounts
Retirement Plan
Job Description
Our establishment is a well-regarded hotel known for its commitment to exceptional guest experiences and outstanding hospitality services. We are dedicated to providing a welcoming environment where guests feel valued and cared for from the moment they step through our doors until their departure. The hotel prides itself on a team-oriented culture that fosters growth, learning, and engagement among employees while maintaining high standards of service and operational excellence.
The role of Guest Service Supervisor is a pivotal position within our front office team. This role involves supporting and leading the guest services team to ensure seamless front desk o... Show More
The role of Guest Service Supervisor is a pivotal position within our front office team. This role involves supporting and leading the guest services team to ensure seamless front desk o... Show More
Job Requirements
- Previous front desk or hospitality experience required
- Strong customer service and communication skills
- Ability to lead, coach, and support a team
- Calm, professional, and dependable
- Strong problem solving and multitasking abilities
- Comfortable with computers and hotel systems
- Flexible to work any shifts, including holidays and weekends
Job Qualifications
- Previous front desk or hospitality experience required
- Strong customer service and communication skills
- Ability to lead, coach, and support a team
- Calm, professional, and dependable
- Strong problem solving and multitasking abilities
- Comfortable with computers and hotel systems
- Flexible to work any shifts, including holidays and weekends
Job Duties
- Assist in supervising front desk staff and daily operations
- Support check ins, check outs, reservations, and guest inquiries
- Provide coaching and training to team members
- Handle guest concerns and resolve service issues professionally
- Ensure front desk procedures and brand standards are followed
- Maintain accurate records, logs, and shift information
- Communicate important updates to management and other departments
- Assist with cashiering, billing, and basic audit tasks
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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