Chick-fil-A logo

Guest Service Specialist - Great for College Students

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Exact $16.00
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Work Schedule

Flexible
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Benefits

flexible schedules
competitive pay
food discounts
Scholarship Opportunities
Health Insurance
Paid Time Off
Sundays Off

Job Description

Chick-fil-A Stonybrook and Chick-fil-A Bardstown Rd are part of a well-established and highly regarded fast-food restaurant chain known for its commitment to quality food and exceptional hospitality. These locations embody the Chick-fil-A mission: "To serve great food with remarkable hospitality." Both restaurants emphasize putting people first, doing what is right, and leading with generosity. The culture at these Chick-fil-A locations reflects strong core values and an unrelenting commitment to excellence in customer service. As a fast-food restaurant, Chick-fil-A distinguishes itself from competitors by not only delivering delicious and fresh menu items but also by fostering a professional environment where every team member is expected to uphold the highest standards of hospitality.

The role of Hospitality Professional at Chick-fil-A Stonybrook and Bardstown Rd is designed for individuals who bring professionalism, character, and competency to their work. Hospitality Professionals here are not seen as casual or part-time workers but as specialists dedicated to making every guest experience outstanding. This position requires a dependable, servant-hearted individual who is coachable, trustworthy, and able to work efficiently with a positive attitude. A Hospitality Professional is expected to take initiative, solve problems independently, and consistently look ahead to maintain a smooth flow in daily operations.

The Hospitality Specialist job involves multiple responsibilities such as providing friendly, respectful customer service, handling guest orders, operating cash registers, accurately managing cash transactions, assembling and delivering guest orders, and ensuring cleanliness and restocking of service areas. The role demands physical stamina, including the ability to stand for long periods, lift up to 20 pounds, and work outdoors in various weather conditions safely. This is a dynamic role perfectly suited for those who enjoy an active work environment and meeting a variety of customer needs with warmth and professionalism.

Chick-fil-A offers flexible schedules to accommodate college students, with full-time and part-time options available. There is an emphasis on work-life balance, with time off granted during semester breaks and guaranteed Sundays off. The compensation is competitive, starting at $16.00 per hour for both full-time and part-time employees. Additional benefits include food discounts during and outside of working hours, scholarship opportunities ranging from $1,000 to $2,500, health insurance for full-time staff, and paid time off based on tenure and hours worked. These benefits underscore Chick-fil-A's commitment to investing in its team members' well-being, education, and professional growth, making it a desirable place of employment for those interested in a career in hospitality within the fast-food industry.

Job Requirements

  • Ability to work flexible schedules including weekends and evenings
  • Ability to stand for long periods
  • Capability to lift up to 20 lbs
  • Must be dependable and reliable
  • Must have a positive and professional demeanor
  • Ability to work outdoors in varying weather conditions
  • Must be able to operate a cash register and handle transactions accurately

Job Qualifications

  • High school diploma or equivalent preferred
  • Previous customer service or hospitality experience is a plus
  • Ability to communicate effectively with guests and team members
  • Demonstrated dependability and punctuality
  • Positive attitude and strong work ethic
  • Ability to work in a fast-paced environment
  • Basic math skills for handling transactions
  • Ability to follow safety and cleanliness standards
  • Willingness to learn and be coachable

Job Duties

  • Provide friendly and efficient customer service by demonstrating honor, dignity and respect in all guest interactions
  • Proficiency in a particular zone of the restaurant such as receiving guest orders
  • Operate a cash register and receive payment from guests in cash, credit card, or digital format
  • Accurately count US currency and provide change to customers as required
  • Provide a high level of hospitality to every guest
  • Assemble and deliver guest orders
  • Clean and restock front counter, condiment stands, and restrooms
  • Follow food safety and cleanliness guidelines
  • Work efficiently
  • Able to work on your feet for several hours at a time
  • Lift objects up to 20 lbs when necessary
  • Ability to work outside in various weather conditions for extended periods with safety as a top priority

Job Criteria

Experience

Entry Level (1-2 years)


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