Guest Service - Restaurant 201490 - 2303 25th Ave N, Texas City, TX 77590
Job Overview
Compensation
Hourly
Range $11.50 - $14.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Career development opportunities
Job Description
Church's Chicken is a well-established quick service restaurant known for its commitment to serving real comfort food made from quality ingredients. With over 60 years of history in the restaurant industry, Church's Chicken has built a strong reputation as a place where dedicated employees can thrive and advance their careers. This company values hard work and hospitality, creating a welcoming environment not only for customers but also for its team members. The brand combines tradition with a modern approach to the fast food experience, focusing on maintaining high standards in customer service and operational excellence.
The role of a Restaurant Team Member at Church's Chicken involves much more than just serving food. It requires a sincere dedication to providing excellent guest experiences by greeting customers warmly, taking orders accurately, and ensuring timely service according to the standards outlined in the Church's Operating Standards Manual (OSM). This position reports directly to the Restaurant General Manager and works within the Field Operations department, playing a critical role in maintaining the restaurant's smooth daily operations. The team member is responsible for handling cash transactions, managing product displays, and adhering to food safety protocols and company policies.
A successful candidate must be able to work efficiently in a fast-paced environment while maintaining a positive and enthusiastic attitude. The job responsibilities also include suggestive selling to increase sales, responding promptly to customer inquiries or complaints, and maintaining cleanliness and organization in the service area. Crucially, the team member must ensure the proper rotation and display of products, keep all equipment and counters clean, and monitor product holding times to maintain quality and safety. This role offers an opportunity to be part of a well-respected brand where employees can build valuable skills in customer service, cash handling, and teamwork.
The role of a Restaurant Team Member at Church's Chicken involves much more than just serving food. It requires a sincere dedication to providing excellent guest experiences by greeting customers warmly, taking orders accurately, and ensuring timely service according to the standards outlined in the Church's Operating Standards Manual (OSM). This position reports directly to the Restaurant General Manager and works within the Field Operations department, playing a critical role in maintaining the restaurant's smooth daily operations. The team member is responsible for handling cash transactions, managing product displays, and adhering to food safety protocols and company policies.
A successful candidate must be able to work efficiently in a fast-paced environment while maintaining a positive and enthusiastic attitude. The job responsibilities also include suggestive selling to increase sales, responding promptly to customer inquiries or complaints, and maintaining cleanliness and organization in the service area. Crucially, the team member must ensure the proper rotation and display of products, keep all equipment and counters clean, and monitor product holding times to maintain quality and safety. This role offers an opportunity to be part of a well-respected brand where employees can build valuable skills in customer service, cash handling, and teamwork.
Job Requirements
- High school diploma or GED
- at least 6 months of experience that is directly related to the duties and responsibilities specified
Job Qualifications
- Knowledge of all restaurant policies practices and operational and human resources procedures
- excellent interpersonal skills and the ability to interact professionally with individuals at all levels both internally and externally
- must be able to succeed in a fast-paced work environment
- must be able to receive money and accurately count back change
- practices adequate security measures in cash handling making frequent cash drops and maintaining a minimum amount of cash in the drawer
- basic computer skills
- report to work timely for each scheduled shift
Job Duties
- Greets all customers with a sincere smile making them feel welcome through positive pleasant and enthusiastic attitude
- takes and fills the customers order within company mandated service time
- suggestive up sell of products as directed by management
- collects money and delivers order to customer
- immediately attends to any customer service problem or complaint notifies manager as needed
- verifies opening reading and bank accountable and responsible for all cash issued and received at register during shift counts down drawer at end of shift
- immediately notifies Manager in Charge of any deletions over-rings or equipment problems
- ensures that all product holding times are strictly observed
- ensures products on the counter or in the display case are properly rotated and attractively displayed
- keeps display case interior and exterior clean at all times
- stocks the service area with a sufficient supply of napkins cups lids maintains an adequate supply of iced tea
- performs all other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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