Guest Service Representative-Westin RDU/Brier Creek

CMC Hotels is a distinguished hotel management company committed to fostering growth and success for its employees. Recognizing that their associates are the heart of the organization, CMC Hotels places a high value on developing talent and ensuring each team member has opportunities to advance their career within the hospitality industry. With a portfolio of properties that has continuously expanded due to the dedication and contributions of its staff, the company prides itself on a culture that promotes recognition, development, and achievement. CMC Hotels provides a supportive environment where employees feel empowered to contribute to the company’s success while simultaneously achieving their personal career goals across various hotel operations. The company fosters the belief that growing its people directly contributes to the organization’s growth, making it a rewarding place to work and build a career.

The Front Desk Representative role at CMC Hotels is a vital position that ensures a welcoming and efficient experience for guests at the property. This role involves a variety of tasks centered on guest interaction, from providing expedient check-in and check-out services to maintaining thorough knowledge of hotel amenities and events. The Front Desk Representative serves as a primary point of contact for guests, offering information on hotel policies and services and addressing any inquiries or concerns promptly to guarantee guest satisfaction. Collaboration with the previous shift and management team helps maintain smooth operations and up-to-date communication regarding hotel activities. Additionally, this position plays an important role in supporting the achievement of brand standards related to customer service excellence, employee training, and brand recognition. The ideal candidate must be self-motivated, possess strong communication skills, and demonstrate a strong work ethic to thrive in this dynamic hospitality environment.

CMC Hotels values its associates and offers a competitive compensation package that reflects experience and contributions to the team. Benefits include paid vacation, holiday pay, comprehensive medical, dental, and vision insurance plans, sick leave, a 401(k) retirement plan, and hotel discounts, all designed to support employees' well-being and financial security. This role comes with flexible availability requirements, ensuring that the hotel can serve guests with excellence around the clock while allowing team members to maintain a work-life balance. Joining CMC Hotels means becoming part of a team where mutual growth and success are the foundation for an exciting career in the hotel industry.