Guest Service Representative - PM

JW Marriott Tampa is a distinguished luxury hotel located at 4200 George J Bean Parkway, Tampa, Florida. Part of Marriott International's luxury portfolio, JW Marriott encompasses more than 100 stunning properties situated in key gateway cities and unique resort destinations worldwide. The brand is renowned not only for its upscale accommodations and impeccable service but also for its commitment to creating a nurturing work environment that prioritizes the well-being and growth of its associates. JW Marriott embraces a culture of confidence, genuine hospitality, innovation, and community, inspired by the legacy of its founder, J. Willard Marriott. Here, employees find a place where they can pursue their passions, grow their careers, and belong to a diverse and supportive team that values individual contributions and cultural richness.

The Front Desk Agent role at JW Marriott Tampa represents a critical frontline position within the Rooms and Guest Services Operations category. This full-time, non-management position is ideally suited for candidates seeking evening shifts and offers an opportunity to engage directly with guests, ensuring their experience is seamless and welcoming from check-in through checkout. The role demands professionalism, a proactive approach to guest service, and strong operational skills to manage various front desk tasks efficiently.

In this role, the successful candidate will handle all aspects of guest check-ins by verifying reservations, confirming identities, securing payment methods, assigning rooms, and issuing room keys following the hotel's established policies and procedures. Additionally, the Front Desk Agent will operate the telephone switchboard, respond promptly and effectively to guest requests, including special services such as wake-up calls, and manage daily reporting responsibilities such as tracking arrivals and departures, verifying special requirements, and maintaining accurate logbooks.

The position also involves processing multiple forms of payment, securing the cash bank, and performing end-of-day duties such as posting room charges, completing cashier and closing reports, running backup night audits, and managing date rolls for system accuracy. Attention to detail in preparing guest folios for timely distribution is also essential.

Apart from operational tasks, the Front Desk Agent is expected to uphold all safety and security policies, maintain professional personal appearance standards, and protect confidential company information. Exceptional guest interaction includes welcoming every guest warmly, anticipating their needs, assisting individuals with disabilities, and expressing genuine appreciation. Communication skills must be clear and professional across all channels, including telephone etiquette.

Moreover, this role promotes a positive work environment by fostering good relationships with colleagues, actively listening, and responding to employee concerns appropriately. Physical demands include the ability to stand, sit, or walk during entire shifts, handle objects up to 25 pounds, and perform various movements such as bending and twisting.

JW Marriott Tampa offers a career path within a prestigious brand recognized globally for elevating the art of hospitality. The company is deeply committed to equal opportunity employment and nurturing an environment where diverse backgrounds and experiences are celebrated. Working for JW Marriott means not only advancing professionally and developing personally but also contributing to a legacy of "Wonderful Hospitality. Always." The role serves as a gateway to a fulfilling hospitality career where you can truly belong to an exceptional global team and become the best version of yourself.