Guest Service Representative - Part Time (Horseshoe Hammond)

Caesars Entertainment is a globally recognized leader in the gaming and hospitality industry, renowned for providing exceptional entertainment experiences and memorable moments to guests worldwide. Known for its world-class casino resorts, Caesars has built a reputation for excellence through an unwavering dedication to superior guest service, innovative experiences, and a commitment to community and corporate social responsibility. The company operates several iconic properties, including Horseshoe Casino Hammond, which is one of the premier entertainment destinations located just 20 minutes from downtown Chicago. Horseshoe Hammond offers guests a rich variety of gaming options, including over 2,100 slot machines and more than 100 table games, alongside diverse dining options at venues like The Eatery, Café, and H Burger. Famous for being awarded Best Place to Work for nine consecutive years, Caesars prides itself on a company culture that fosters teamwork, respect, and a family-style service approach that brings warmth and genuine hospitality to every guest interaction.

The position offered is centered around promoting the Caesars Rewards programs and card membership, specifically at the Horseshoe Casino property. The role plays a critical function in enhancing customer engagement by assisting guests with new card signups, updating account information, replacing cards, and handling any loyalty member requests. Exemplary customer service and a positive, enthusiastic demeanor are vital to succeed in this role. Employees are expected to maintain a deep knowledge of Caesars’ promotions, property events, and rewards programs to provide fast, flawless service. The individual in this role will create an atmosphere that celebrates the guests’ wins and fosters a sense of luck and excitement, contributing to a vibrant casino environment. This position requires effective communication skills for engaging with guests, peers, and leadership, ensuring that each guest feels valued and heard.

Beyond customer interaction, the role involves data management responsibilities such as maintaining customer information with confidentiality and accuracy, utilizing systems like CMS, Experience, and PKMS. Additionally, the employee will act as a guest liaison to resolve any issues, ensuring smooth operations and adherence to Caesars policies and Indiana Gaming Commission requirements. Working in this role means helping build a fun, professional atmosphere as part of a cohesive team that promotes positive relations both within the workplace and the broader community. The position offers an hourly wage of $19, reflecting the importance placed on exemplary service and effective guest relationship management. This is a dynamic role requiring flexibility to work various shifts, weekends, and holidays, indicative of the lively environment of a major casino resort. Employees must also be able to obtain and maintain a gaming license and possess the physical ability to meet job demands, including standing and walking for extended periods and lifting objects up to 40 pounds. Overall, this role is ideal for individuals passionate about customer service, adept at multitasking, and enthusiastic about contributing to an extraordinary guest experience within an industry leader.