Guest Service Representative - Part Time (Horseshoe Hammond)

Caesars Entertainment is a globally recognized leader in the hospitality and gaming industry, renowned for creating extraordinary experiences for guests around the world. The company operates a network of iconic resorts, casinos, and entertainment venues, dedicated to delivering exceptional service, innovative gaming options, and a vibrant atmosphere that sets a new standard for luxury and excitement. Caesars Entertainment's Mission is to "Create the Extraordinary," focusing on providing possibilities and places where people can come to have fun and celebrate. Upholding core values such as blazing new trails, winning together, and being all-in on service, the company’s culture emphasizes teamwork, excellence, and a commitment to community through its People Planet Play corporate social responsibility framework. This framework highlights Caesars' dedication to economic development, the wellbeing of its employees and their families, and making a positive impact in the communities where it operates.

Horseshoe Casino Hammond, part of Caesars Entertainment, stands as the premier entertainment and gambling destination for Chicago and Northwest Indiana. Featuring more than 2,100 slot machines, over 100 table games, and fresh dining venues such as The Eatery: Café and H Burger, Horseshoe Hammond offers a dynamic experience for guests. Recognized as the Best Place To Work for nine consecutive years, the property fosters a workplace culture centered on respect, inclusion, and opportunity. The company promotes a family-style service philosophy, emphasizing warmth, connection, and genuine hospitality among guests and team members alike.

The role of Caesars Rewards Ambassador at Horseshoe Casino Hammond is vital in promoting the Caesars Rewards program and enhancing guest engagement with the property. The position focuses on assisting guests with new card signups, updating account information, replacing cards, and responding to any loyalty-related requests with enthusiasm and professionalism. The ambassador consistently delivers superior customer service, embodying the company’s signature behaviors that maintain a positive and engaging atmosphere. This includes celebrating guest victories, anticipating needs, and creating an environment filled with energy, warmth, and hospitality. The position requires a thorough understanding of the property’s promotions and events, ensuring that guests are informed and engaged at every interaction.

As a Caesars Rewards Ambassador, you will be expected to build lasting relationships with guests by greeting them warmly and providing fast, flawless service. The role includes answering guest inquiries, soliciting new members for the rewards program, promoting the company's signature Visa cards and their benefits, and maintaining high standards of data confidentiality and accuracy. Ambassadors act as vital guest liaisons, resolving issues discreetly, recognizing high-limit players, and upholding company standards of behavior and appearance.

This full-time position offers an hourly rate of $19 and provides the opportunity to work in a vibrant, fast-paced environment surrounded by a team that values teamwork, excellence, and guest satisfaction. Flexibility to work various shifts, including weekends and holidays, is required. Caesars Entertainment fosters an inclusive environment, offering reasonable accommodations to individuals with disabilities and promoting equal employment opportunities regardless of race, gender, age, or other protected characteristics. This role is ideal for individuals with a strong customer service background who are enthusiastic about contributing to an extraordinary guest experience in a world-class casino setting.