Guest Service Representative - Part Time

Dale Earnhardt Jr. Chevrolet is a prominent automotive dealership located in Tallahassee, Florida. As part of the esteemed Hendrick Automotive Group, the dealership is dedicated to providing excellent customer service and a high-quality automotive buying and servicing experience. Known for its extensive selection of Chevrolet vehicles and strong community presence, Dale Earnhardt Jr. Chevrolet has built a reputation for trust, integrity, and customer satisfaction. This establishment prides itself on a welcoming atmosphere that ensures every guest feels valued and supported throughout their interaction at the dealership.

The role of Guest Services Representative at Dale Earnhardt Jr. Chevrolet is a vital position focused on ensuring a friendly, receptive environment for all guests while efficiently handling various administrative functions tied to the sales department. Located in a dynamic automotive retail setting, the Guest Services Representative acts as the initial point of contact for customers, contributing to a smooth and positive sales process. This full-time role involves opening and closing procedures, managing the front desk operations, and maintaining communication channels within the dealership. The position emphasizes excellent interpersonal skills, attention to detail, and the ability to multi-task in a fast-paced environment.

The Guest Services Representative is responsible for recording customer traffic accurately and producing daily reports that reflect critical sales metrics, supporting the management team in tracking performance and customer satisfaction. This role does not include direct supervisory responsibilities but requires contributing positively to the dealership team by providing helpful information, guiding customers to the right individuals or departments, and maintaining a clean and comfortable showroom environment. The representative also helps uphold customer satisfaction standards and supports new hire training when needed.

At Dale Earnhardt Jr. Chevrolet, the company culture is deeply rooted in core values such as servant leadership, integrity, teamwork through trust and respect, commitment to customer enthusiasm, and accountability at all levels. These values guide the daily actions of employees and build a foundation of excellence within the dealership. The Guest Services Representative plays a key role in manifesting these principles through their interactions with both guests and team members. Regular interaction with customers, handling phone communications professionally, and ensuring a safe and organized workspace are crucial elements of this role.

Candidates applying for this position should have experience in customer service, possess strong communication and organizational skills, and demonstrate the ability to use Microsoft Office and dealership management software effectively. The work environment blends showroom hospitality with administrative duties, requiring physical activity such as walking and standing frequently. Additionally, the position demands regular and predictable attendance, including flexibility to work evenings, weekends, and holidays.

Dale Earnhardt Jr. Chevrolet supports diversity and encourages minorities, women, veterans, and individuals with disabilities to apply. Working at this dealership offers the opportunity to join an established and respected team that values continuous improvement, customer satisfaction, and a collaborative workplace culture, making it an excellent choice for professionals seeking growth and meaningful engagement in the automotive industry.