GUEST SERVICE REPRESENTATIVE II

The hiring establishment is a Navy Gateway Inn and Suites and/or Navy Lodge property located in Belle Chasse, Louisiana, under the New Orleans organization. This facility provides comfortable and secure lodging accommodations primarily for military personnel, their families, and authorized guests. The lodging property is part of the Department of the Navy's efforts to offer quality services to its patrons, which includes well-maintained guest rooms and outstanding hospitality. Known for its dedication to service, safety, and guest satisfaction, the Navy Gateway Inn ensures that guests experience a seamless and welcoming stay during their visit. The establishment emphasizes professionalism, attention to detail, and operational excellence in managing lodging services for active-duty servicemembers, veterans, and their families.

This full-time position, with a pay rate starting at $18.19 per hour, is vital to the smooth operations of the front desk and overall guest service experience at the property. The role serves as the critical first point of contact for guests arriving or staying at the inn, handling all phases of the guests' stay, including check-in, stay accommodations, and check-out procedures. Maintaining a positive and professional demeanor is essential, as the front desk associate must greet guests warmly, respond to inquiries about lodging facilities, local attractions, and amenities, and manage any special guest requests or issues that arise during the stay. This position regularly requires working overnight shifts, making it necessary for candidates to adapt to changing schedules and maintain high levels of service regardless of the hour.

The front desk responsibilities encompass managing reservations from initial booking to cancellation, verifying patron eligibility, processing payments, and issuing room keys. The associate ensures the safety, security, and privacy of all guests, overseeing the inventory of room keys and related supplies while maintaining a clean, safe lobby environment. Accountability extends to reconciling financial transactions at shift end, delivering accurate reports, and handling guest accounts with utmost integrity and vigilance.

Furthermore, the role involves utilizing the Property Management System (PMS) to efficiently manage guest information including arrival and departure details, room assignments, and incidentals billing. Familiarity with point-of-sale (POS) systems may also be required for sales from the convenience store on premises. Additional duties may include assisting with breakfast bar set-up and clean-up, maintaining supply levels, and performing light housekeeping or laundry assistance as needed.

Working closely within a team setting, the front desk associate communicates effectively with lodging associates and supervisors to ensure operational smoothness and swift resolution of guest concerns. Training is mandatory for the overnight shift, and the candidate must be ready to fill in gaps in the schedule, demonstrating flexibility and reliability. The role also requires compliance with NEXCOM Hospitality Group standards and the potential attainment of relevant certifications within the first six months of employment.

This opportunity offers a dynamic work environment supporting those who serve our country by providing exceptional lodging services surrounded by a respectful and mission-driven team. Candidates interested in a career that combines customer service, hospitality, and administrative responsibilities in a government-operated lodging facility will find this role highly rewarding.