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Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $21.56
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and development opportunities
Holiday pay
Job Description
Washington Navy Yard is a historic and pivotal naval installation located in Washington, District of Columbia. As one of the oldest naval shore establishments in the United States, it plays a vital role in supporting the operations and missions of the U.S. Navy, offering a range of services and facilities to military personnel, their families, and authorized guests. The Navy Yard is known not only for its strategic military significance but also for its commitment to providing excellent hospitality and lodging services through properties such as Navy Gateway Inns and Suites and Navy Lodge. These lodging establishments offer comfortable accommodations... Show More
Job Requirements
- High school diploma or equivalent
- One year of general office clerical experience
- One year of progressively responsible experience related to the position
- Ability to work overnight shifts including weekends and holidays
- Must complete mandatory training for overnight shift
- Valid state driver’s license may be required
- Ability to obtain NEXCOM Hospitality Group certification within six months of employment
Job Qualifications
- One year of general office clerical experience demonstrating the ability to perform clerical duties satisfactorily
- One year of progressively responsible experience related to the position
- Ability to communicate effectively and professionally with guests
- Knowledge of front desk operations and property management systems preferred
- Ability to complete mandatory training and obtain NEXCOM Hospitality Group certification within six months of employment
- Valid state driver’s license may be required
- Willingness to work overnight shifts including weekends and holidays
- High school diploma or equivalent
Job Duties
- Possess a welcoming manner and positive attitude demonstrate effective communication skills interact professionally with guests answer questions concerning lodging facilities amenities provide information about local attractions
- Assist guests with all requests in person or via telephone including making confirming or cancelling room reservations collect payments and present lodging receipts check-in check-out process authorize patron verification guest room assignments credit card processing
- Greet and welcome guests upon sight always maintaining outstanding guest relations
- Complete all mandatory training designated for overnight shift fill in schedule gaps due to call-outs no-shows vacations for overnight shift schedule complete all work duties and reports assigned to the shift
- Communicate with lodging associates and chain of command concerning operations guest issues or situations requiring immediate attention
- Apply knowledge of standard operating procedures processes and rules governing patron eligibility process reservations within guidelines provide certificate of non-availability and alternative lodging when rooms are unavailable
- Reconcile shift transactions ensuring complete balancing while maintaining guest service at all times
- Interact with guests resolve complaints adjust room fees adjust check-in check-out times consistent with policy refer unusual issues to supervisor utilize judgment and understanding of policies to assist guests
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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