GUEST SERVICE REPRESENTATIVE II (PART TIME)

Washington Navy Yard is a historic and pivotal naval installation located in Washington, District of Columbia. As one of the oldest naval shore establishments in the United States, it plays a vital role in supporting the operations and missions of the U.S. Navy, offering a range of services and facilities to military personnel, their families, and authorized guests. The Navy Yard is known not only for its strategic military significance but also for its commitment to providing excellent hospitality and lodging services through properties such as Navy Gateway Inns and Suites and Navy Lodge. These lodging establishments offer comfortable accommodations and essential amenities to support service members, veterans, and their families during their stay, whether for temporary duty, permanent change of station, or leisure travel.

The Washington Navy Yard is currently seeking a dedicated and professional Front Desk Clerk to join its hospitality team on a part-time basis, working between 20 to 34.5 hours per week. This position is an ideal opportunity for individuals who enjoy working in a dynamic environment that values exceptional customer service, attention to detail, and operational efficiency. The hourly pay rate for this role is 21.56, reflecting the importance of the position in maintaining smooth lodging operations and fostering positive guest experiences.

As the first point of contact for guests arriving at Navy Gateway Inn and Suites or Navy Lodge, the Front Desk Clerk plays a crucial role in setting the tone for a welcoming and secure guest stay. The role involves managing all stages of the guest’s stay, accommodating special requests, and resolving any issues that arise promptly and professionally. Responsibilities include handling front desk operations, maintaining the lobby’s appearance, and performing various office functions related to guest services. Security, privacy, and safety are paramount in this role, and the Front Desk Clerk must uphold these standards while managing guest interactions.

This position requires working overnight shifts regularly, along with the flexibility to fill scheduling gaps caused by call-outs, no-shows, or vacations, especially during overnight hours. The clerk will be actively communicating with lodging associates and supervisors to ensure seamless operations and address any immediate concerns. Key duties encompass guest check-in and check-out processes, authorization of payments, room assignments, handling reservations and cancellations, and maintaining accurate records of guest accounts. The Front Desk Clerk also manages the property’s inventory of keys, supplies, and amenities while using the Property Management System (PMS) for daily operations.

Additional responsibilities include managing wake-up calls, resolving guest complaints, handling lost and found items, and operating point-of-sale systems for any convenience store sales within the property. The role may also involve helping with the breakfast service setup and breakdown, assisting in laundry facilities, and driving to other lodging locations when necessary. To maintain compliance and uphold service standards, the Front Desk Clerk must complete mandatory training, including potential certification with the NEXCOM Hospitality Group within six months of employment.

Overall, this part-time Front Desk Clerk position at the Washington Navy Yard offers a rewarding opportunity to support Navy hospitality services, develop customer service skills, and contribute to the well-being and satisfaction of Navy guests. The ideal candidate will bring a positive attitude, strong communication skills, and a proactive approach to guest service while embracing the unique challenges of working in a military lodging environment. This role is essential to the smooth operation of lodging services and the ongoing commitment to quality hospitality at the Washington Navy Yard.