GUEST SERVICE REPRESENTATIVE II (FLEX)

Washington Navy Yard is a historic and prominent government establishment located in Marysville, Washington. It serves as a central facility under the United States Navy, providing a range of administrative, operational, and support functions critical to the Navy's mission and community. This location offers lodging accommodations to military personnel and their families, contractors, and authorized guests through its Navy Gateway Inn and Suites and Navy Lodge properties. The facility is known for its commitment to excellent guest service, ensuring comfort, safety, and convenience. As a government-operated lodging establishment, it focuses on maintaining security and high standards for all its visitors. This job opportunity is for the position of Front Desk Agent at the Washington Navy Yard. The role operates as the first point of contact for guests staying at the Navy Gateway Inn and Suites or Navy Lodge. It is a crucial position responsible for various aspects of front desk operations, guest services, and administrative tasks. The position includes regular overnight shifts, emphasizing the need for dependable and professional staff who can manage the facility's reception area during all hours. The hourly pay rate for this position is $21.56, reflecting the specialized nature of the role within a government facility.

The Front Desk Agent's responsibilities include welcoming guests with a positive and professional attitude, handling check-ins and check-outs efficiently, managing reservations, payments, and room assignments, and addressing any guest inquiries or concerns. The agent also oversees safety, security, and the privacy of all guests, ensuring compliance with Navy policies and regulations. This role demands excellent communication skills to interact with guests, staff, and supervisory personnel, providing accurate information about the lodging facilities and local attractions. Additionally, the agent is expected to reconcile financial transactions related to room bookings and sales from any convenience stores operated on-site.

The position requires proficiency in using the Property Management System (PMS) and other front desk technologies, managing keys and security deposits responsibly, and performing administrative duties such as generating reports and maintaining records. The Front Desk Agent supports other operational areas, including assisting with the self-service breakfast bar and laundry facility as necessary, and may be called upon to maintain operations during emergencies or inclement weather.

Candidates must have at least one year of general clerical experience along with one year of progressively responsible experience related to front desk or guest service roles. Educational qualifications can substitute for experience on a part-time basis. This role demands flexibility, as the schedule includes varied shifts, weekends, and holidays. It also requires the ability to obtain necessary certifications, such as NEXCOM Hospitality Group front desk certification within six months of employment, and a valid state driver’s license for traveling between facilities if needed.

Overall, this position offers a dynamic and challenging work environment within a significant Navy facility, providing the opportunity to contribute to high-quality guest experiences while supporting the Navy’s hospitality and lodging goals.