GUEST SERVICE REPRESENTATIVE I - (PART-TIME)

The hiring establishment is a Navy Gateway Inn and Suites and/or Navy Lodge property located in Memphis, Tennessee. These properties are part of the Navy Exchange Command (NEXCOM) Hospitality Group, which provides lodging services to military personnel, their families, and authorized guests. The Navy Gateway Inn and Suites and Navy Lodge properties focus on delivering high-quality accommodations and customer service while ensuring safety, security, and privacy for all guests. Being part of a respected government-related hospitality organization, the inn supports military readiness and morale by providing excellent lodging facilities in convenient locations with a welcoming environment.

This position is for a Front Desk Clerk who will serve as the primary point of contact for guests during all stages of their stay. This part-time role (20 to 34.5 hours per week) offers a competitive pay rate starting at $16.75 an hour, depending on experience. The Front Desk Clerk is responsible for managing front desk operations including check-in and check-out processes, handling guest inquiries and requests, processing reservations and payments, and maintaining lobby appearance. The role requires maintaining strong guest relations by assisting guests promptly and professionally and resolving issues that may arise during their stay.

The ideal candidate must demonstrate excellent communication skills, a positive and welcoming demeanor, and the ability to operate in a team setting. They will also be responsible for safety, security, and privacy measures to ensure a secure environment for guests and staff. Duties include greeting guests, managing reservations and payments, verifying authorized patron details, coordinating with other associates and management about guest needs or operational concerns, and maintaining accurate records using the Property Management System (PMS). Additionally, the clerk is expected to assist with inventory control of keys and other front desk supplies, support group reservations as needed, handle guest complaints with tact and professionalism, and perform related office tasks such as preparing reports and handling transactions.

Additional responsibilities include assisting with the setup and cleanup of the complimentary self-service breakfast bar, handling laundry supply distribution, and occasionally traveling to other lodging sites as part of the job. The clerk may be required to work various shifts, including weekends and holidays, and to maintain operations during emergencies or inclement weather when supervisory staff are absent. Certification with the NEXCOM Hospitality Group front desk within six months of employment and obtaining required food handling certifications for breakfast service are also required. This role offers excellent opportunities for growth within a reputable and stable organization dedicated to providing outstanding guest experiences and supporting the military community.