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GUEST SERVICE REPRESENTATIVE I - NAVY LODGE PORT HUENEME - PART-TIME (20 - 34.5 HOURS)
Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $20.28
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Paid annual leave
Paid sick leave
Medical insurance
Dental Insurance
Flexible spending account
Pension Plan
401K Savings Plan
Job Description
The Naval Exchange Service Command (NEXCOM) Enterprise operates as a premier service organization dedicated to supporting the quality of life for active duty military members, retirees, reservists, and their families. As part of the U.S. Navy's mission, NEXCOM provides customers with high-quality goods and services while ensuring cost savings and excellent customer experiences. Located in Port Hueneme, California, NEXCOM offers a variety of employment opportunities with comprehensive benefits, including full-time and part-time positions that cater to diverse career goals and lifestyles. Employees enjoy competitive pay rates, with this position offering an hourly wage of $20.28, along with a robust benefits... Show More
Job Requirements
- One year of general office clerical experience
- One year progressively responsible experience in related position
- Ability to effectively communicate with guests
- Proficiency with property management systems
- Ability to manage cash and reconcile transactions
- Willingness to work flexible shifts including weekends and holidays
- Knowledge of lodging policies and patron eligibility
- Ability to maintain security and privacy standards
- Valid state driver’s license if required
- Willingness to obtain necessary certifications
- High school diploma or equivalent
Job Qualifications
- One year of general office clerical experience demonstrating ability to perform clerical duties satisfactorily
- One year of progressively responsible experience related to front desk or hospitality position
- Effective communication skills with the ability to interact professionally with guests
- Knowledge of standard operating procedures related to lodging and patron eligibility
- Proficiency in operating property management systems and multi-line telephone systems
- Ability to manage cash transactions and reconcile accounts
- Strong organizational skills with attention to detail
- Positive attitude with a welcoming manner
- Ability to work all assigned shifts including weekends and holidays
- Capability to follow security protocols and maintain guest privacy
- Valid state driver’s license if travel between lodging facilities is required
- Completion of or willingness to obtain front desk certification within six months
Job Duties
- Serve as first point of contact with guests at Navy Gateway Inn and Suites and Navy Lodge property
- Handle all stages of guest stay accommodating special requests and resolving issues
- Manage front desk operations including lobby appearance and guest service related office tasks
- Ensure safety, security, and privacy of all guests
- Demonstrate welcoming manner and positive attitude while effectively communicating
- Professionally interact with guests providing facility and local attraction information
- Assist guests with room reservations, payment processing, check-in and check-out processes
- Communicate with lodging associates and chain of command regarding operations and guest issues
- Apply knowledge of standard operating procedures and patron eligibility rules
- Process room reservations and provide certificates of non-availability or alternative lodging options
- Support Front Office Manager and Assistant General Manager in group reservations
- Reconcile shift transactions ensuring complete balancing
- Address guest complaints and adjust room fees or check-in/out times as appropriate
- Utilize Property Management System for guest information and reservations
- Register and assign rooms issuing keys or cards
- Operate multi-line telephone system to handle messages and inquiries
- Maintain inventory of keys and supplies
- Keep front desk and lobby clean and safe
- Properly log assigned master key use and report lost keys immediately
- Train and instruct front desk personnel
- Assist with Lost and Found management and disposal processes
- Log trouble calls and notify appropriate departments
- Relocate guests as needed
- Operate POS for convenience store sales if applicable
- Maintain supply levels and handle wake-up calls
- Prepare memos and correspondence
- Manage change fund and daily money logs
- Securely maintain guest safety deposit box records
- Generate reports from Property Management System
- Verify accuracy of charges and complete computer-generated reports
- Prepare Close Bank Report and receipts
- Assist with complimentary breakfast setup, maintenance, and cleanup
- Obtain food handling certifications as required
- Assist with laundry facilities and supply delivery
- Possess valid state driver’s license if required for travel
- Work all shifts including weekends and holidays
- Maintain operations during emergencies as needed
- Obtain NEXCOM Hospitality Group front desk certification within 6 months
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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