Guest Service Representative (GSR)

MainStay Suites Overland Park Kansas is part of the well-established Choice Hotels extended stay brand, known for its comfortable and convenient lodging options geared towards long-term guests. This particular location is managed by Gulf Coast Hotel Management, Inc., a dynamic and growing hotel management company that values its team members and fosters a supportive work environment. Gulf Coast Hotel Management emphasizes not just employment but personal and professional growth, making it a great place for career advancement in the hospitality industry. They have built a reputation for their commitment to team care, ensuring that associates feel valued and supported while delivering exceptional guest experiences.

The Guest Service Representative role at MainStay Suites serves as the face of the hotel, creating the first and lasting impression on guests. This position involves delivering outstanding customer service, managing the check-in and check-out process, handling reservations, and addressing any guest concerns with professionalism and grace. The ideal candidate will possess excellent communication skills and a positive attitude, exemplifying honesty and integrity in every interaction. The role is crucial in maintaining guest satisfaction and loyalty, contributing to the hotel’s overall positive reputation. Working in this capacity provides an opportunity to engage with diverse guests, resolve challenges efficiently, and become a valued part of a reputable hospitality brand. Full-time employees enjoy benefits such as health and dental insurance, 401(k) with employer match, paid time off including holidays, and various employee assistance programs, supporting both their well-being and career development.