Guest Service Representative (GSR)

MainStay Suites Blue Ash is a well-established extended stay hotel brand under the umbrella of Choice Hotels, known for providing comfortable and convenient accommodations for guests who need longer-term stays. Operated by Gulf Coast Hotel Management, Inc., this location benefits from being part of a dynamic, growing, and evolving company that prioritizes the well-being and development of their team members. Gulf Coast Hotel Management, Inc. offers not just a job but a friendly, supportive atmosphere where employees can grow, advance, and thrive in a positive work environment. The culture of the company emphasizes care for their team, integrity, and a commitment to professional growth, offering opportunities to develop long-term careers within the hospitality industry.

The Guest Service Representative position at MainStay Suites Blue Ash plays a crucial role as the initial point of contact and the face of the hotel to all arriving and departing guests. This full-time role operates during the evening shift from 3 pm to 11 pm, focusing on delivering outstanding customer service and ensuring guest satisfaction. Responsibilities include handling guest check-ins and check-outs efficiently, managing reservations accurately, and addressing any guest inquiries or issues with professionalism and courtesy. The ideal candidate is expected to have excellent communication skills, a warm and positive attitude, and a strong dedication to providing the highest level of customer service with honesty and integrity.

This role is essential to maintaining the reputation of the MainStay Suites Blue Ash location as a welcoming and guest-oriented hotel. Employees in this position become integral to the guest experience, helping ensure that stays are enjoyable, smooth, and memorable. As a representative of both the hotel and Gulf Coast Hotel Management, the guest service team member is expected to uphold company values, work collaboratively within a team environment, and contribute to a supportive and efficient workplace. With a commitment to employee development, Gulf Coast provides training and advancement opportunities, making this an excellent opportunity for motivated individuals seeking a long-term career in hospitality.

Employees in this role will benefit from a comprehensive package including health and dental insurance for full-time associates, a 401(k) retirement plan with employer match for all employees, paid time off, holiday pay, and various employee assistance and discount programs. Gulf Coast Hotel Management’s supportive work environment makes this a desirable role for those passionate about hospitality and guest services.